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Customer Testimonials
Everyone was thorough and professional.
Very happy
Very quick and efficient
That you take good care of my car. That you have the parts
Based on experience I am very confident that your service managers will see to it that Iget the services I need and that your technicians will provide first class service.
Wonderful service everyone was personally and make sure we felt welcome and knew everything we need to know about our new car are salesman. M J never was pushy was wonderful. We told him what we wanted. He did what we wanted. Walt was wonderful as well. He made sure I knew everything on my car and how to work it never been treated like this before.
Terrell was great
Jennifer Dailey is a true asset to Don Franklin. Always a pleasant experience dealing with her.
Service team is top notch.
I like the deal that Don Franklin gives.
Services were amazing I was very comfortable and received the best associates.
Salespeople ( MJ and cupcake) very personable.
Brian helped us get a new Nissan. He was very Knowledgeable and honest when talking us through the process. All the staff were exceptionally caring and thorough in our experience.
Excellent service
Good communication throughout the process.
Fast and professional service. Jennifer Dailey is always very helpful and keeps me informed on the status of my vehicle. Prices for service and repair are also very reasonable.
friendly service, professional sales personel
Always get good and prompt service.
Responsive
Everything. I must because I’ve owned Datsuns or Nissans for almost 50 years. I’ve owned 5 Altimas alone.
Friendly knowledgeable staff. Great product
Great nice staff
Good service. Pleasant service managers and staff. Informative without being pushy.
Jennifer was great. Super helpful and went above and beyond to get my vehicle in
Services are top notch!
I love the Nissan Rogue and to upgrade. The dealership was gracious enough to find me the color I wanted fro a nearby city. Jennifer Belcher was provided outstanding service. She is definitely a SME (subject matter expert) not only with the product but also she knows the process and got it right the first time!
Friendly, professional, understanding and fast! Our vehicle broke down nearby on the way back home from a vacation. I was able to get an appt for first thing the next morning. They were able to properly diagnose and present a quote within a couple hours.
The repair was approximately a 6 hour job and this was communicated effectively- and we understood it likely wouldn't be finished the same day. I received a text the next morning right at their opening time of 8am stating my vehicle was ready!
Apparently, the mechanic jumped on it immediately and kept on it.. managed to finish the repair just as they were closing.
So grateful for this place! We were able to get back on the road and finish our 7 hour drive back home before dusk!!
THANK YOU!!
John Berry is an excellent from A to Z. It has been great to work with him.
Great customer service.
On my way from Tampa, FL to Lexington, KY, I had serious tire damage due to not being able to avoid debris on road. Nissan Connect connected me to Chris Rivard at Don Franklin Nissan. I was able to get to Lexington on donut tire from 120 miles south (Jelico, TN). Chris was able to get my tire replacement scheduled under my road hazard coverage. There was also breakline damage from the debris. Chris was able to order parts for breakline and got the repairs to breakline and tire replacement in record time. He made sure I was shuttled to and from the hotel where I was attending convention. Then I was back on the road south to Tampa, FL on the day I originally planned to return home.
I am greatful to Chris and all he did in such an efficient and effective manner. On a scale of 1 to 10, Chris is a 20 in my book. Thank you Chris and Don Franklin Nissan.