Customer Testimonials

Good customer service, a clean, comfortable place to wait for car service.

Always pleasant and timely.

Friendly
Fair
Efficient

Timely appt and described issues thoroughly giving best options for repair.

Thanks Jennifer for great Nissan service

Straight up
No gimmicks
Nice people

Convenient friendly, helpful staff. Long time Nissan owner loved reliability.

they gave me great customer service and scheduled quickly. They also, advised me the issues with my car.

Mr Glass was very helpful in getting me in the car I wanted. Very pleased with the service he provided.

We can always get an appointment that suits us.
Everyone is very friendly & knowledgeable.
Mechanics do good work

Very Informative

We where shopping for a used / new car. Bob Glass was very helpful in addressing our concerns and needs when it came to the car shopping experience. Even though we did not get the car through Don Franklin, we will absolutely recommend Don Franklin to family and friends as a place to go when buying a car.

Thank you

Professional

I love Nissan autos! I have purchased Nissans for over 30 years. They are very reliable cars even with high mileage.

Service was great and low pressure. Team worked with us to get the vehicle that fits our lifestyle and comfort.

Fast and friendly. That's why I keep coming back

the speed of the service, how responsible and reliable they are

I respect the way the service department looks out for my car

IF they don’t have what you want on the lot - they will get it for you - the same day! Unreal the way they take care of you - making and keeping you comfortable. Genuinely caring , not trying to get you to buy a car but to help you find the car you want/ need.

The biggest asset is Derek Sword in the Service Dept. at the Lexington, KY dealership. He personally went above and beyond keeping me informed about the work being done on my car and even made arrangements for me to get a loaner when it was going to take longer to complete the job than originally planned. Most Service Depts I have visited, could definitely use Derek to teach them the correct way to treat customers.

I am always pleased to do business with Don Franklin , everyone there makes sure that I am taking care of with my vehicle

Very knowledgeable
And professional and courteous

I like the friendly and prompt service that I received from Don Franklin Nissan.

Very friendly, easy going, and helpful staff! John and Walt made buying a new car so easy!

Ease of operation

We had the best experience with Dawn Dotson providing us an opportunity to buy a family vehicle from Don Franklin dealership. Don franklin is a part of our family now and years to come.

The product is an excellently engineered automobile with multiple safety features. The service is from well informed representatives of a reputable company who are warm, friendly and are willing to do whatever it takes to see to it that you find the vehicle you want and a price that you can afford.

REGULAR SERVICE FOR MY VISIT WAS GREAT AND THANK YOU

Service has always been excellent. If any problems occur, they have been handled in a very professional way. I have been a customer of Nissan for thirty or forty years.

Very accommodating- I have been able to get my service appointments whenever I needed them. Staff is very courteous and knowledgeable.