Customer Testimonials

Professional, efficient people who work there daily and the quality of your merchandise.

Super friendly and focused to the needs of the customer.

Very knowledgeable!!

Great customer service, quick and efficient

Service Ron

Very streamlined from start to finish

great

They listened to my concerns, took them seriously and made everything right with my vehicle.

Nice and polite staff. Fast service!

I was more than pleased that the job required on my car was done in time.... Thought would it take more than 2hrs but was done before time. The staff was very friendly and professional at all time. Thanks for your service.

Jeff was awesome to deal with.

Always get good service. Products are good.

Ray is a phenomenal salesman and a really sweet person! I absolutely loved working with him and wish y’all had something on the lot I could buy. He showed me several cars and had answers to every question. This market is crazy though, so I had to go where a car became available, and ended up buying elsewhere just yesterday.

What I really want you to know is that your bald finance guy, whose name I cannot remember, is very off-putting to customers and disrespectful of Ray. Ray collected all the information needed to run some initial numbers for me - credit score, loan payoff, monthly payment, etc- then took them to the finance guy. A few minutes later, they returned together and the finance guy starts by saying, “Well honey…” Seriously? It’s 2021. He needs to be more careful with his language and delivery. Then he proceeded to ask me for every piece of information that I’d already given Ray, every single one! Nothing new. I kept looking back and forth from him to Ray as if to say, “Ray already collected this information.” It completely undermined Ray and made him look like he’d done something wrong or missed a step. Poor Ray looked defeated and just followed the guy back to his desk when they were done re-questioning me. The friend who was shopping with me was absolutely floored, she couldn’t believe what we were witnessing.

So Ray needs to know he’s doing a great job, and the other guy needs a warning before someone more feisty than myself comes along and he gets himself in real trouble.

MJ was good to work with

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Friendly and professional

Really nice associates. Fast service. Love the car wash

Ray, was very nice, detail, did not rush me. This is my third purchase at this Nissan location.

The employees are extremely nice and timely. Waiting on your vehicle to be serviced is swift and done with accuracy.

Everyone is very friendly. They take really good care of my Rogue when I come in for service

Very friendly and super quick..

Genuine. You got me in, took care of the issue, and delivered on what I was told.

The Don Franklin Nissan Service Department took good care of me on Tuesday, August 10th. I had a dead battery in my 2017 Nissan Altima. I called on Monday for a service appointment and was told the first available appointment would be a week later. I asked if it was possible to do better. I was told if I was willing to come in early and possibly wait 2 or 3 hours they could "work it in" for me.

The next day I got up early and used another car to jump start my 2017 Nissan Altima with the dead battery. I arrived at the Don Franklin Service Department before 8 am and told them I had no appointment, but I had a dead battery and if I stopped the car it would probably not start again. I was assigned to service expeditor Jennifer, and she immediately got my car into a service bay. They were able to replace my dead battery and also did an oil & filter change and an inspection while I waited.

At the conclusion Jennifer told me they tested the old battery and it was only at 200 on a scale where 500 is the minimum. She said it was likely the original factory battery. I had bought the car used and didn’t know the battery was that old.

I was very pleased with this visit to the Don Franklin Nissan Service Department.

Friendly and helpful staff

Good service, fast efficient process, helpful assistance. Overall good attention.

ALways great service at a fair price,, Great auto

Efficient and excellent customer service.

quick and to the point.

Friendly staff.

The service department always takes time to focus on each customer and ensure their ultimate satisfaction from their service experience. It stems from a culture they developed that has everyone sharing good news stories during trying times.