Customer Testimonials
Called made appointment .. Dropped truck off night before picked it up when it was finished .. Worked perfectly
Efficiency and Quality
Great service
fast and friendly
Friendly great service
Friendly staff and expert service.
Everyone was courteous. on time, professional & knowledgeable, comfortable waiting room. no complaints.
Spot on
First time to service department. Everyone was nice, friendly. Service actually was quick. Less than an hour from arrival to departure. And got my truck washed !!!
Fast friendly service
Excellent service Tanner is a Excellent salesperson
Always great service!
Good service and nice people
Friendly on time service… listen to my concerns and my timeline ….
So I went out to start my 2008 Silverado Crew Cab and found the battery dead. After I jump started it I drove it to the dealer in Bardstown and explained my situation . The service writer put a diagnostic on it , they rolled it in and 45 minutes later it was done. Thats service and especially because I couldn't turn the vehicle off. Wow once again grade A service. Wether you want to buy a new car or keep your existing G.M. product on the road there is simply no place like Don Franklin Auto. At least not in this galaxy anyways .
I got a very good price on tires.
Only thing I would change is easier access to appointments
Great service!!
Great service !
Liked the salesperson (Tanya) we bought another car from her, and I was surprised she remembered us. She is very friendly, and we like her very much. If we ever buy another car, it will be from Tanya.
Flexible service and friendly Staff. Jen works with my difficult schedules and helps me keep my vehicles well maintained. Mechanics don’t miss much and make quality recommendations for repairs in future or on the spot if it’s detrimental to my vehicles operations. Thanks for having a great staff including the folks at the register. They make paying and a timed departure easy.
I prefer the oem parts you sell.
Fast, friendly and works with you to get you in early if you happen to wait too long to schedule vehicle maintenance! Keeps you updated every step of the way
Mike Last name removed went out of his way to check various types of SUVs across the Franklin business to see if something matched what I wanted. In the end, I got something even better than I expected and am very happy.
Awesome dealership, best around service and Tanya is the best!
Thanks to Tanya for her assistance with our most recent new vehicle purchase! Tanya always goes above and beyond to make buying a new vehicle seamless! Everyone at the dealership is so nice and friendly! Much thanks!!
Very quick and friendly service. Jena always explains what's going on and what needs to be done to my car.
Very friendly and helpful. They went above and beyond to help us get exactly what we were looking for. In and out the door in no time.
The vehicle was serviced starting at the time we were told to bring the vehicle in. The technicians called us with any problems they discovered. I.E. The AC wasn't working. They found that a chipmunk had made a home in the AC filter, stored his peanuts in the filter. (I feed chipmunks so it's my own darned fault.) The work was done as we were advised, were what the cost to replace filter, and to repair AC. We've been dealing with Don Franklin for years and we trust them 100%.
Friendly staff