Customer Testimonials
Instructions were followed to the letter, work was performed in a timely manner and all associates I came into contact with were very friendly and helpful.
It's was fast and friendly.
Met with a smile and expedited my vehicle at the scheduled appointment time
Customer service was fantastic.
it was fast
Really nice people done a good job would recommend my neighbors to go there
Friendly and fast.
The service department always is courteous & takes care of my car problem in an appropriate amount of time.
All service personnel are appreciated - in particular, Tim Perkins, who takes good care of our needs. There is never a problem in scheduling routine maintenance and service. Waiting times are reasonable as are the costs. After more than 40 years of purchasing only GM vehicles, I continue to be pleased with performance and overall quality. And I highly recommend the Franklin Family dealerships over any others for the metro Louisville area.
Quick, timely and informative service.
Dealing with Tanya.
Thank You!
Everyone was so helpful
Friendly, listens to you, and good service.
They stay on time, and always check to see what maintenance I need
Everything you have good people
The employees are very friendly. The powertrain warranty is also very nice.
While the prices are about 15% higher than average the knowledge that they stand behind their work makes it worth it.
we have loved the service and attention to detail we have received from the dealership! highly recommend them to everyone
Service was prompt and and the people were very helpful.
Very nice people.
Always a pleasant experience. Friendly staff! Great service!! Top knotch crew all the way around!! Customer service and mechanics!!
Tanner Richmond was what really made my experience better. He gave me room to think and allowed access to the vehicle without looking over my shoulder. Afterward he told me to call him with any questions. He didn’t call me every single day afterwards and I really enjoyed that about him. He also went out of his way to make sure I had a warranty and that really eased my mind.
Chris Hammer was great. Very light personality that made the process easier. He explained everything in detail and answered all of my questions to my satisfaction.
Product rides very good. Sales staff so helpful
Friendly
Courteous professional service.
People were very nice and easy to work with.
Eddie has always treated me right, bought 4 new trucks from him and his team and a new corvette since 2015 , he gave me the same price back on a 2019 Chevy truck as I gave for it after a year and a half, I also have a 2023 z06 corvette ordered from him, would definitely recommend him and the Franklin team
Friendly service!
Always very nice
Best service ! Got me exactly what I wanted and I will for sure be sending my friends and family to Harley at Bardstown Don Franklin