Customer Testimonials

Hard workers. Great customer service. Excellent products.

Friendly and helpful staff. Will definitely return for any cycling gear needs.

Great service!

Excellent service and sales personnel. Bikes were in stock and on floor

Very helpful. Always comes through with what we need. The last time we were there the person helping us knew we were concerned with the cost and offered to sign us up for the membership that saves us 20%.

You guys went above and beyond and got my sons bike tuned up went i needed it done like now you managed to pull it off. Way to go!

I bought a new bike so the assembly was much quicker than the three days that I was told

Service person as what he could help with. He brought me to the product and went over my choices.

Friendly, responsive and helpful

Tanner was great!

Good bikes, knowledgeable staff.

Had exactly what I was looking for. Very helpful and showed me options without being pushy. Everyone was really friendly and seemed like they actually enjoyed doing their jobs. Getting more and more rare in retail!

Friendly attentive, that there are women employees

pleasant staff; very helpful

Friendly service

Very courteous, service complete when told and with good quality.

Tyson is a great manager- very helpful and straight forward

Friendly service and quality products

Products are well maintained and put together and the staff is very knowledgeable about the products. Services have been speedy and are a great bargain.

The product is fine. The customer service exceptional.

Easy online shopping, friendly and knowledgeable staff.

You carry good quality products and you can shop for and purchase them on-line. Thanks!

Great help from staff and you had exactly what I needed.

Very knowledgeable and helpful customer service provided by Jake with purchase, making sure I didn’t under buy or over buy for my needs. Bike was transferred from another store and built up and ready the next day! On follow-up visit to pick-up bike also great service by the staff. Practiced good COVID protocols with wearing of masks and physical distancing.

Great customer service. Very helpful.

Quality

Fast, efficient and friendly customer service.

I like the sale price I received on a couple of tires and the order came quickly as well.

The service provided at Freewheel is great. They are personable, attentive and patient.
Also, we like Trek bikes and what that company stands for and does to promote environmental protections.

I utilized your e-commerce site to order a Burley Bee bike trailer which I picked up at the Eagan store. After placing my order I received a follow up phone call from your Customer Service person who told me that if need be, the item was available that day at the Woodbury store if I did not want to wait another day to pick it up in Eagan. At the same time she explained the benefits of the Freewheel Fanatics Club Membership which I was unaware of and have taken advantage of. The next day I received a phone call from the Eagan store that the item was at the store. When visiting the store the pick up went seamlessly, as expected, and I found the staff to be very friendly and helpful. As a result of this experience, Freewheel is now my bike shop of choice.