Customer Testimonials

Good service

Jose was awesome and made the experience of buying a bike wonderful.

Great staff, always friendly, helpful, knowledgeable.

Maybe greater selection on bike apparel. Bike selection and repair and service in general very good (I shop at Eagan location)

Always good service. Awesome to see Jane K in the Eagan shop!

Fast, friendly, and I was able to get in the same day.

Great customer service. Adjusted bill when asked when work was completed but not needed.

prompt service. great sales staff.

Expertise in product choices and helping me find the right helmet.

Both

During these unusual times, your curbside service at the Eagan location has been amazing. I appreciate the flexibility and willingness to help from the Eagan team. Keep up the great work!

Always great and quick service!

Excellent bike repair and tuneups friendly and timely service!

Very responsive to problems and knowedgeable too.

"Can do" attitude and technical competence to back it up.

Had a special situation (my daughter has only one hand) and the staff was creative about finding solutions for her and making her bike work the way she needed it to.

Always taken care of!

Good customer service, good knowledge, good product. What's not to like?

Friendly, knowledgeable team members.

Awesome service and very helpful helping to select a replacement wheel to convert mine to a quick disconnect.

They had the bike I wanted and everyone I dealt with was very helpful.

Friendly, helpful, knowledgable

We brought our bikes in for a "check up" after not having ridden them for several years. All of our contact with the staff in Eagan were professional, friendly and helpful. The bikes were ready when expected and the the price for the check up was fair.

Very friendly and knowledgeable service.. Freewheel carries amazing products.

Worked with Jose... he was very helpful and patient with me since I was not 100% sure which bike to buy. All the staff was helpful.

I will go to Freewheel Eagan because Patrick Knox is there. He is an amazing mechanic and wheel builder and the reason I will continue to shop at Freewheel. Job well done 👍👍

Knowledgeable staff and fantastic service!! I really appreciate the team getting my trek checkpoint SL7 Ready to roll. Thank you so much

The eagan location was much more helpful than the MPLS location. The Eagan location while practicing social distancing still understood the concept of doing business. When at the MPLS location they broke fire code by locking the door with a dead bolt so you would have no way to get out in an emergency. When I asked about this the worker told me it was above his pay grade and refused to keep the door unlocked. I guess the safety of wearing masks out weighs the safety of let’s say an air compressor or something starting in fire.

The Orbea bike we purchased is well built and was a great suggestion by your staff. Staff was very polite and knowledgeable. They truly represent what great customer service should be. I would highly recommend Freewheel, especially your Eagan location. We will definitely be back!

Service was amazing. In and out with a new bike in 20 minutes. Great stuff.