Customer Testimonials

Great customer service, you hired the right person.

Salesperson was friendly and listened to our needs.

The Eagan location appears to have stepped up their staffing and now have adequate personnel to handle a still increased level of activity. Regardless, several of the original technicians from earlier this year have continued to be helpful.

Best bike shop ever. Please don’t leave eagan. Always nice. Always professional. Always fast and fix anything. Thank you for all you do!

I haven't ride yet long enough to say something about my Marlin 7, but I can say something about service. It was great provide to me by Jackob. He has passion for the bicycles, he had good suggestion and was helpful the most wit custom parts. Thank you. First name removed.

Great customer service!

Very friendly staff

Employees are knowledgeable, friendly and helpful.

I was able to call and have the exact bike I needed ready to in an hour. It was a very simple process. The guy I worked with was very friendly and had to make a few calls to get me what I needed!

Very Friendly

I didn’t feel like there was any up selling, liked the genuine customer service and appreciated everyone being safe by wearing masks.

Great products and friendly, helpful staff.

Friendly staff and helpful

Very helpful staff and good selection of products.

Jose went out of his way to deliver my bike for me. I’m so great full

Ian and Kate were very helpful with my new bike purchase.

Efficient, effective, reasonable and friendly

Great bikes and accessories!
Great service too!

Personal service. Knowledgeable staff

Love my bike and have stopped several times to ask questions and get help. I’ve put on over 1300 miles since April.

Everyone I worked with was very helpful and courteous throughout the process. Very enjoyable experience!

Staff is very friendly. Bike was fixed in time frame that they said it would be. Super great experience.

Great service and friendly service person.

The parts were there, the service came with a smile, and advice on how to go online and find instructions.... which I did.

Thank you and keep up the good work!

I like the Trek brand and I like how you represent this. Your staff has been kind and helpful. I appreciate this.
Thank You!

The employees at the Eagan location were friendly, knowledgeable and quick to respond to my needs. I enjoyed my recent visit and accomplished my intended objectives.

Helpful staff!

They had the specific product I was looking for and the service I received couldn’t have been better!

My wife and I were in to look at bike helmets and Jose G. was very knowledgeable. We had narrowed down what we were looking for and he helped us get the right helmets with the correct fits and we ended up purchasing two helmets. He really took the time to make sure we were happy with our purchase.
We had previously been customers of Penn Cycle in Eagan and we were happy to see that Freewheel has really improved the experience. We also really appreciated the Covid-19 precautions.
We look forward to shopping there often.

Quick turn on broken spoke repair.