Customer Testimonials

Good

Love the product lines and I really appreciate the customer service…everyone is so friendly

I like the Trek bikes and the customer service was excellent and they were very friendly and helpful!

Great service and took the time to help show my son his new features on his mtb

Up front no bs

Explanations and work done on time or early.

Very friendly and helpful staff!

Quick turn around. Knowledgeable service.

Very fast service and always dine correctly

Well stocked. Knowledgeable staff ready and willing to assist, even with small issue that isn’t going to result in a new bike sale.

The staff was very helpful in solving my problems and they seemed very interested in listening to me.

A beautiful store and great service

The team at Freewheel Eagan is really good, particularly Tyson. Bontrager makes good stuff, but one of the things I'd really like to see is a wider selection of clothing brands and clothing options. Great shop overall though!

New to the area and extremely helpful and kind customer service when dropping off my bike for its annual maintenance! Great staff

Knowledgeable staff who goes out of their way to answer all your questions.

My go-to bike shop. They have everything I need for my bike: parts, knowledge and advice if I need it. Been going to Freewheel a longtime, and before that the former Penn Cycle. Honestly, my first option for anything bike-related. No doubt I’ll be back soon for something I need (or want!)

Tyson, Jason and the guys at the Freewheel Eagan, MN rock it out. They are super knowledgeable and have guided me through some important decisions before, during and after the new bike build. Just bought my second Trek MTN bike in early 2023 (Procaliber 2nd time around) and it’s been a great experience every time going in to the Freewheel/Eagan, MN shop. Love the bike!! Thanks guys! 😎

Between all Freewheel locations you typically have stock on items I am in need of, without having to wait for on-line orders. Overall good inventory selection and well maintained clean stores.

Quick and convenient.

Very personalized service and went above and beyond to make the bike fit my needs. Thank you

I like Trek and your employees are friendly and knowledgable.

I ordered a crank puller tool from you guys it came in when you said it would and I picked it up! Great service!

Jason was super helpful and friendly. Very knowledgeable and was not pushy to make a sale.

Great, knowledgeable service

Great staff Tyson was awesome. You guys are great when you buy a bike and great after wards when it comes to service.
Thank you!
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The service process was professional and complete. The work was done as agreed.

Your staff is excellent. I bought my bike over the phone very easy. Tyson was great. When I went in to pick it up. jadon helped me. Got my kickstand mounted and help me load up. He thoroughly explained the warranty and all the store perks. I would definitely recommend your shop.
Thank you!

First name removed

Top quality

Good variety and it's quick to get items even if they are coming from the warehouse

Nice bikes, nice service, just a bit spendy.