Customer Testimonials

Very knowledgeable and friendly

The service we received was great. We were initially helped by Ben who listened to what we wanted and went over and above to get it. We were looking at a couple bikes that were in very high demand with no inventory. Somehow he got it done.
Excellent turn around on the build and great experience when I picked them up.

The staff was knowledgeable, friendly, and fun - my 6 year old son had fun and got a great new bike!

Had great service

I like the small store, it’s location, friendly salesmen and the available repair services.

Great explanation and demonstration of bike rack. Really went over all the features, bells and whistles.

Very knowledgeable.

Responsive and friendly.

Very friendly staff, fast service, quality products, and knowledgeable repair staff. Also, staff shows concern for COVID issues.

Quick and reputable service.

Great customer service. The salesperson worked really well with my kids.

I have only used services, but staff are friendly and let you know how much the service will cost and when your bike will be ready.

I really appreciated being able to schedule an appointment for bike servicing. I delivered my bike for service and received it back the next day.

You had items in stock, great salesperson (Tom L), 10% discount on accessories, and we were able to go home with a bike (unlike Erik’s Bike who makes you come back a couple of days later).

Nice crew. Took care of my issues in a timely manner.

I've had my Trek Checkpoint SL 6 for a year, now (bought it from you at the Midtown Greenway Store) & it's the best bike I've ever had. I hope to put on another 5,000 miles on it this year.
The mechanics are very helpful, answering my questions and finding what I need for my bike. When I wasn't able to talk and get service from my designated mechanic, another one of your mechanics stepped in to help. They collaborate well.

Andrew was fantastic. Extremely knowledgeable and helpful. I'm thrilled with my bike!

Excellent for quality and excellent friendly service!

The staff is wonderful and knowledgeable at all facits of the cycling industry. From the bikes, accessories, and equipment to where the best places to ride are. We always leave Freewheel feeling so great about our purchases.

Good product backed by excellent service! Free Wheel is now my go to shop for all my bike needs.

Super knowledgeable and approachable. Great products and customer support.

Andrew Chaffe is an asset to your company and the reason I would recommend this store

Friendly service

Fast, reliable, informative

Fast service

I enjoy meeting Tom. He was knowledgeable and excited about biking.

I received excellent service, and my new bike is a sweet ride! Thanks.

The personal service led to confidence that the purchase was a good one. I’m excited to go biking!

Great service and very attentive to needs.

Tim the "tire guy" from the Richfield office was awesome. Helped me identify all the parts I needed to build a new set of go-fast tires for my All-City Gorilla Monsoon bike. Everything worked together perfectly which was surprising because we mixed Shimano and Sram parts!

-First name removed H.