Customer Testimonials

Super helpful staff. It's the reason why I still will buy non-direct to consumer brands, is shops like these.

Great location, good customer service, great turnaround. I would highly recommend

One of the best and the service is always welcoming..

Willingness to help until I found the right helmet including calling another store to check on inventory. Thank you.

Expert advice on bikes and services

First name removed was very friendly and helpful in picking out some new shoes.

the culture in your Penn Cycle stores has changed in the last year since you took over. Employees are more friendly, they seem happy to be there. Something about the old Penn cycle seemed uptight, can't put my finger on it but you guys are awesome.

Friendly knowledgeable staff.

Quick and complete service.

Thanks for the quick service!

Max was a great help!

Friendly quick small community like service. Mechanic manager is a pro.

Knowledgeable and approachable

I greatly appreciate your quick service. I brought my bike in for a derailier adjustment, turned out to be a broken derailier which was repaired while I waited.

I liked the one on one support and recommendations I got. I love everything I came home with!

Top of the line service, fast and friendly.

Truthfully it doesn't get any better, even during Covid-19 times.

Thank you for the great super fast service.

Changed the inner tube in a blink of eye.

Customer for life.

Thanks Freewheel

First name removed

Great service and buying experience

Your mechanic was very helpful to me to recommend a product. I can't wait to have it installed.

Friendly, competent and professional.

Good people. Good selection. Good service.

Great experience, very knowledgeable salesman. I love my new e-bike.

Ben was awesome to work with! Very knowledgeable about the mountain bikes I was interested in. I would make another purchase here guaranteed!

Quality bikes, helpful and friendly sales reps at Richfield, especially Tom! My fiancé and I both enjoyed working with him as well as Jamie and Max.

Knowledgable staff, thorough service, prompt completion of services.

Service was great you did not have the bike in the store when I ordered it online and you found one at other store. I bought the bike for my Grandson. Thank you

Took a wheel in to be trewed up and swap a race out on a fork. It was done super fast and cheaper than expected. Thanks guys!

Talked with Tom and Jamie, both were helpful.

The only small challenge is the bikes stated available on website were not available when we got to the store.

Inventory, selection price

Great staff—they take the time to understand your needs and come up with thoughtful suggestions.

I had my bike serviced, it was easy to drop off and check in. They fixed it in a timely manner and it was easy to pick up.