Customer Testimonials
I found the staffer who helped me to be courteous and knowledgeable. I appreciate having him inform me about the "Fanatics" package which saved me some money on my purchase.
The staff is always helpful and very friendly. They are very knowledgeable, and do not try to force you into buying something you don't want/need.
Very good selection. Store is state of the art . Sales person, Technician & all involved very customer focused . ( BTW thanks for answering your phone & returning calls. Others are not doing that right now . Bottom Line: Great Customer Experience have already sent another person your way .
Honesty and transparency
Everyone was helpful and professional. I will definitely be back!
Employees were very kind and respectful. Very knowledgeable of the many products the store offers. And willing to make sure her family was happy with the products we were purchasing. And were 100% in keeping their promise to the community regarding COVID-19 guidelines!
Very helpful friendly staff.
Great service , pleasant and professional plus you know bikes
Your stock of bikes
Mike is the reason I have come There over the years.
Friendly associates, quick and convenient service.
Friendly and helpful
From the online experience to the store I was really impressed. The people were all super friendly (not easy to do with masks on). I requested to have a bike sent over to Woodbury store. It happened fast and I appreciated the personal call. Really cool vibe at the store.
I was looking at a bikes at another chain. Their process and service was impersonal at best. The closest I could get to actually speaking with someone was chat and it wasn’t good.
In any event, I got the bike and the service I expect. The Stache 7 is a hard tail beast that is surprisingly responsive. Love the New Bike Guarantee. Lastly, the recommendation on the trail by Tofte was really appreciated. It’s little stuff like that matters.
Courteous, knowledgeable, timely
Mike in service has the best combination of technical expertise and customer relations experience I have ever experienced at any bike shop ever.
Brian in floor sales and Mike the tech are knowledgeable and helpful and friendly.
Mike in the repair shop at the Woodbury location was fantastic. He did the repair quickly and pretty inexpensive so I could sell the bike. Thank you for great customer service!
Fast service.Quality repair.
Great service even with the pandemic limitations. Thank you!
The service people asked about me and what I wanted out of the products. They did not rush and made very fair recommendations to my needs. They did not push just the most expensive just because. They wanted me to be satisfied.
I came in on a hot sticky day and the people were really great about getting the bike in quickly. I asked if they could do a turn around in 24 hours because it was for a very sad little girl who was experiencing her parents divorce, and your crew made that happen. She was thrilled to get her bike this week and we are thrilled you were able to make that happen! Thank you ever so much!!
Had what we were looking for as bike for 13 yr old.
They had the bike we wanted in stock!
Really good service, timely order fulfillment.
Peace
I live in a small river town 120 miles south of the metro area. Rear brake pads wore out, the weekend was near. Panic started to set in, I might not be able to bike this weekend .....no local bike shops were able to assist.. Called several bike shops in the twin cities metro area. None of them would take phone calls. A neighbor who has a vacation home near me suggested Freewheel Bike. I called Freewheel bike, they answered their phone, were very courteous, friendly and willing to help. The much needed parts were in stock. My neighbor who suggested Freewheel Bike picked up the parts and delivered them when he arrived for the weekend. Pads were installed in minutes.
Thank you!
Friendly & knowledgeable staff
Fair, honest, timely. Honored social distancing, making a safe environment for all of us. Keep it up!
Very knowledgeable and friendly!
Very friendly customer service agents at the repair shop. 10/10 Would go back.