Customer Testimonials
Very nice place to shop for bike and look for gears.
Very friendly and helpful!
Great service and knowledgeable staff. Bike repairs I've had done have been affordable and they do a great job explaining fixes or concerns. Also really helpful with product questions and ordering parts.
My request to fix a couple of things on my bike were promptly corrected in a quick amount of time as a walk in customer. Thanks for the great service.
Brent
Friendly, knowledgeable service and the ability to pull inventory from other stores if needed!
Everything! Staff are always amazing and helpful. Bikes are excellent!
Staff is very kind and knowledgeable. They make sure to take care of their customers and First name removed go out of their way to make sure you’re happy.
It was a great shopping experience as always. You had the products in stock, and helped me find the other stuff I was looking for.
Knowledgeable, kindness
Mike is always so friendly and helpful whenever I stop at the shop. You have one very valuable employee!
I stopped recently and bought a helmet as I am new to the sport of pedal biking. I was impressed by the young man that helped me pick out an appropriate helmet and fitted me to it. To me that is the most important-Good Customer Service.
The Service Department is excellent! I received a perfect recommendation for a wheel replacement and repair to deal with a problem with my Schwinn Suburban, even though it is at least 50 years old. The works was done for a very reasonable cost. And a young man was nice enough to lift the bike into the back of my Honda Odyssey.
I had a very enjoyable, and trouble free, ride for almost an hour when I got home. The repair worked perfectly as I ran thru all 10 gears. When time to get a first bike for my Grandson, I will be back. Thank you !
Always helpful and friendly
Best bike shop staff in the Twin Cities. They figured out there is no need to have an elite cyclist attitude. Treat experts and beginners the same.
Every time I call or stop in your staff is friendly, knowledgeable, and ready to go the extra mile in customer service.
We’ve bought all our bikes there (Penn Cycle before it was FW) and love the service. The only thing we didn’t buy there was our rack since you don’t carry Thule. The guys that work there are very helpful and informative and we appreciate it.
Great store. Small town bike shop feeling!
Good customer service, package arrived well, free sticker too! Thanks!
They have the good stuff and are helpful.
Great staff
We love TREK bikes and the staff there are knowledgeable and friendly.
My salesman was very pleasant to work with and hopefully if i should ever have need service work done on my bike the service will also be good.
Courteous sales staff, explained different options and so far like my Salsa Warbird.
Attentive to customer satisfaction and needs. Good product selection though maybe a little heavy on the Bontrager brand.
Great team at Freewheel. They always go above and beyond to keep customers happy!!
Pleasant, no pressure salespeople.
excellent service very helpful when I was in a pinch for a fix.
Brent. Was great! Answered all questions and worked hard to get me the bike I wanted at a time it is hard to do so!
Nice selection and service was quick. Interacted with several staff before making my purchase. Some staff need additional training on Electric Bikes.