Customer Testimonials
Mike (head mechanic, don't know his last name), is AMAZING. So knowledgeable, friendly and helpful. He is the main reason I keep coming to Freewheel.
I would like to send out a specific job well done "every time" to Mike in the Woodbury location. He is one of the primary reasons I continue do all my business here. He is super knowledgeable and finds practical and even more important, timely solutions to help me get back on the road asap. Plus he is just a really nice guy.
Name removed
convenient to my locale
Knowledgeable sales and service, lovely store, pretty good inventory considering the times we're in.
Friendly and knowledgeable staff!
Had what I wanted and helped answer my questions.
So friendly and made a repair while I waited!
Everything but the price
You had the product I needed. Quick helpful service.
We recently bought two Trek e-bikes and were very impressed with the attentiveness, expertise and service provided by both Brent and Mario. We would recommend Freewheel highly!
Nothing!
It's the people and their ability to fit the product or service to the need.
Really impressed with the guy that fixed my derailer....taught me a couple of things and fixed my bike for what I thought was a good price
Every time I have had a question or adjustment on my bike they have been awesome to deal with.
Mechanic was knowledgeable and very helpful with product selection.
Attention to detail
Great people
Service is honest / sincere
Repair guys are BIKE gods - really know their stuff!!
It turned out the bike I ordered was not in and Allison contacted me to give me the bad news and go over my options. I took her advice after several emails (kudos to Allison's responsiveness and knowledge) and went with the bike she recommended (this was all on a Saturday). She told me the bike should be shipping out in about five days. I got the new bike on Tuesday (three days after talking with her) and absolutely love the bike (Allison was spot on with her advice). Bike came in great shape and needed minimal installation steps. Was out riding thirty minutes after the box arrived. Great price, great service, great shipping!
Great service
Quick service during COVID.
Friendly staff
Fast, friendly and knowledgeable people. Normally a good selection on products available.
Easy access for us
Always a very good experience.
I get good advice and service that is timely and well done.
Very professional and kind. Mike did a great job handling and repairing my bike to make it ready to ride.
Always answer every question. Spend plenty of time with customer, not rushed. Enthusiasm is obvious.
Didn’t wait long and employee was friendly and helpful. Had the product we were looking for.
Mike is my mechanic - he is your guy at the Woodbury store. No one else touches my bike. Always glad to see him and I hope he stays there. First name removed Drager.