Customer Testimonials
The service department is very helpful.
always great service
I took a chance to arrive at your shop half an hour before closing. Needed derailleur adjustment, and Mike took care of me in fine, efficient fashion. Glad it was simple fix, and appreciate your proximity and help.
I like the Trek brand and I like how you represent this. Your staff has been kind and helpful. I had some technical questions and your shop staff went above and beyond to help. I appreciate this.
Thank You!
I love Freewheel. Every location I've gone to is consistently professional and friendly and helpful.
Excellent customer service and support. Very satisfied repeat customer!
Very friendly staff.
Mechanic explained bike problem and didn't try to over sell, fixed what needed fixen and made recommendations on future needs.
I really like working with Mike Davis. He is super knowledgeable and easy to work with.
I had a hard time finding a specific saddle bag at other local bike shops. Freewheel had a whole row of the specific bag I was looking for! I then placed an online order for a few things. It turns out one item was not available. I got a phone call a few minutes after placing my online order from an employee at the Woodbury shop who helped figure out a solution for the order. The items shipped very quickly! I would definitely recommend freewheel to friends, family, and strangers and i will be back for any other cycle supplies I need. New customer for life right here!
They are very knowledgeable and always very helpful and have outstanding Customer Service! They really know what they are talking about! Highly recommend them!
Great customer service
Customer service and the quickness of getting my bike repaired
Great bikes, great service. Couldn't ask for more.
Great customer service
Friendly, Knowledgeable, helpful customer service
Needed to have 2 new tires & tubes mounted on my bike. The guys took care of it in just a matter of minutes. Couldn't have been happier. Very reasonable price as well.
Thanks again
Although not much choices at this time, maybe due to the present pandemic. Staff are very helpful and very accommodating. I will definitely come back and recommend you to friends.
Courteous service. Good selection of inventory compared to other shops.
I was able to preorder parts from Brian. And then stop by and get them installed while I waited. My total time in the actual store was less than 15 minutes!
I live 35 minutes away, so it was great to not make two trips.
Friendly service.
Red carpet customer service, no pressure to buy something more or different than what I was looking for.
Good range of prices
Great customer service!
Friendly staff, good service and reasonably priced.
Good price and they put my bike together in one day, just in time for my vacation. I am very happy with my new bike.
prompt, good value
Honestly, This was the best service I’ve had in a long time. I believe the guy who helped me was Paul F. - at the Woodbury location. I got a Kuat bike rack and he helped me with finding a compatible lock. It was the display model so there were a few loose bolts that he tightened up for me. He even helped me save a little cash by signing me up for the fanatics club. Fantastic service and I’ll try to always go to Freewheel now instead of being lazy and buying anything via Amazon.
Your rep was really good and gave good recommendations.
Easy to work with. Helpful. Made sure everything was set up for me on my new ride.
Staff at West Bank is awesome.