Customer Testimonials
prompt attention when there is a problem
I get a human with a very prompt and empathetic to our business response.
The tech was super friendly and even called my landlord for me to say he would be installing. Very impressed!
The associate was friendly and knew what she was doing. She explained how the streaming works and answered any questions I had. I like doing business with Nex-Tech.
Very professional and prompt
The serviceman was very helpful, went out of his way to resolute our tv issue. Tried several options to fix the problem. Appreciated his efforts.
The repair men are great and easy to get along with. They listen to my troubles and get things fixed quick.
Brent was prompt and very respectful when he came to fix our router.
The help desk is always ready to assist when we call. Repairman is to the house to make repairs soon, except for weekends and /or holidays.
Very helpful in trying to get the issue resolved.
Always prompt and responsive service. When a problem arises, it is resolved quickly.
EVERY TIME I TALK TO TECH SUPPORT I AM IMPRESSED WITH THE KNOWLEDGE AND PATIENCE OF THE EMPLOYEE WHO IS HELPING ME. AND AT LEAST 90% OF THE TIME THEY ARE ABLE TO HELP SOLVE MY PROBLEM. WE ARE JUST GETTING RID OF A PATHETIC PHILLIPS TV THAT HAS BEEN A VERY BIG PAIN. BUT THE GUYS ALWAYS DID THEIR BEST TO HELP.
AND Aaron Karlin COULDN'T HAVE BEEN OF MORE HELP WHEN HE ARRIVED AT OUR DOOR. WE ARE VERY SATISFIED CUSTOMERS.
Tech guys were polite and knowledgeable and answered my questions!
The only problem was I’m not able to plug in washing machine now the little box in and now not enough room to plug in the washing machine! I’ll get someone to come and fix it. Thanks
Reliable, Great help desk.
They are good about getting the problem taken care of.
Internet help desk guys are great. Jacob took me through many trouble-shooting steps. It would have been nice to have advance notice of the platform upgrade, so we didn’t waste all that effort. Lost service at 3:00 p.m. Regained sometime the next day. It was still out at 8:00 a.m. but was back on when we came home at 3:00 due to configuration changes on your end.
After hours tech support could not solve the problem but were very helpful and tried. Tech contacted me early in the day and was able to work around my schedule. He addressed all the issues and resolved the problem (lightening strike fried some components).
prompt and friendly
The only thing I wasn't satisfied with is the two Amazon firesticks that the technicians installed. I had told Donelle that I ordered my own. The internet works great but I have not figured out how to use the firestick too well. I'll let my kids figure it out. I don't watch TV myself so that's their problem 🤣
Prompt service, found and took care of the problem
Local, easy to get ahold of and they respond quick.
Expertise. Courtesy. Patience. Mike is the best!
Prompt response and polite workers.
Stable, fast and dependable
The monthly cost compared to ATT and the great service.
GOOD SERVICE COURTEOUS& POLITE
The worker was courteous and kept at the job until he had finished. I told him that he could take a break for dinner but he didn't. I had a number of problems the lightning created. He even installed a temporary television as mine was toast. I had an extra one in the house. I plan to buy a larger screen for the living room as the extra one is too small. I'm hoping they'll come back to set it up when I get ready. I reported my issues to the help desk on Sunday hoping they would come on Monday which they did. He had to install a new line for the house phone also and I found a phone. My old one was fried. Gwen Davis
Fast service. Technician Kelly is always friendly and very professional. Having the monthly insurance has helped me tremendously. The repair bills probably would be outrageous if I didn't have.
Prompt and polite!