Customer Testimonials
The thing I like most about NexTech so far is that it is local. I can speak with a real person who lives in this vicinity. I am a brand new customer. I was pleased to be able to speak with Edward at the Help Desk about a problem with my I-Pad following my recent connect to NexTech. He was very patient with me and we were able to ascertain that my I-Pad is indeed hooked up to WIFI. While we still were not able to facilitate my being able to do facetime with my out-of-town & country family members, Edward did give a really good effort over the phone. I appreciate also that it is possible for me to make my payments locally and not have to mail them in to some distant place.
David Ramsey in the Great Bend office has also been helpful, knowledgeable, and friendly. My previous long-term company, AT&T was about to discontinue my internet access as well as my landline phone which I wanted to keep. David advocated for me so that the crew came out & connected me to NexTech and I have internet. After about 30 years with AT&T, I did not feel their "love", so I am looking forward to a better experience with NexTech. I am hopeful.
The guys who came to install were very efficient they came and found the easiest way to hook up — hooked up and left
We have never had WiFi before so didn’t know that the closer to our tv the better the HF will be—
It works ok but we were told we would have lots more HF if it were closer to our tv
That’s the reason we had it installed—so far we have had no problems
If we have any we will let you know
So far it’s been ok
Thank you
Worked quickly and efficiently. Did a great job explaining how to connect devices to myself and my staff.
Ethan was very polite along with the help desk operator. Fast, very fast service. Thank you all
We were very pleased with how well everything was handled. Thank you all for all you do.
Great service. Quick install.
Great service getting set up. Feel like the picture is better with the fiber optic. Have plenty of channels to choose from to watch. Internet seems fast.
We are happy with our move to you!
Customer Service Reps are knowledgable and try to help solve issues when you call. Trouble ticket call back prompt.
Speed and reliability
I was hooked up the same day I signed up for NexTech.
I always get good results
Fast and friendly
Good service. Local Business.
Have needed very few service calls seems to always work as needed
We seldom need tech support, but when we do, they are knowledgeable, polite, professional, and patient.
Fast even during holiday
U came to my brother's house in time manner.He relies on watching the TV.Hes 70 years old and doesn't get out much So thank u again for getting his TV so fast
The men was really nice and they explained the remotes goo
Very knowledgeable and helpful, on time and efficient doing installation
prompt and professional service
The first call I made was to the help desk. I was mad as a hornet with the rep and told him there was no way I could do what he was telling me!!!! After several phone calls to local persons I found someone to check my router. I called back and the next rep was much nicer than the first one I encountered. At least he was understanding which the first one was NOT> I was really unhappy that my internet, phone, and TV Now were all off for 3 days. NO SERVICE on weekends in not good and I don't recommend it. After Monday they had to get the bucket truck to repair the wind damage on the pole, that was the problem. It took 15 min. And I was off for 3 days and not a happy camper at that point. No you do not want me to share my experience with others at this point. I think is was uncalled for to make me wait that long.
I called for help and with in a few hours my problem was fixed and I was back up and running. The tech was very nice and helpful. Thank you.
The men were very professional and took only about 10 minutes to locate the trouble and they were done in less than an hour. They came to fix the phone li ne in less than 4 hours from my call to the head office. Very satisfied and they were able to locate the problem very quickly.
The service men were very polite and work very fast.
I'm so glad I switched to Nex-Tech, I love it and the guys who installed it were great and explained everything and answered my questions I had. Very pleased.
They were very helpful and took care of my problem.
promptly resolved my problem!!
Very easy to find a time with the technician to get the WiFi set up. Very easy installation process.
Customer service was very good. The installation was very quick and the technician was very helpful.
My monthly bill is quite high made a phone call and we were able to trim it down some.
customer service was very helpful.