Customer Testimonials
The technicians were very professional and friendly. I had originally ordered an extender for our internet service and explained where the previous owners had the router, but it wasn't ideal for us. They found a solution for our house and use that will work better than how it was previously setup.
It is very helpful to call the help desk; they respond quickly. The recent tech visit occurred the day after I reported the problem the night before— Blake came out early and solved the problem immediately.
I feel like Nextech provides local support. Thank you.
Everyone at Nex -Tech is friendly & knowledgeable. The installation crew was amazing, and found an excellent way to run the fiber into a 120-year old house. They should give lessons to other companies.
Help desk chat option
We called with a problem. You sent people out. They fixed the problem.
It is local and the service is great
Your tech support employees are professional, knowledgeable, and patient. When I accidentally disconnected our WI-Fi on a weekend, the representative at the help desk established the problem and arranged for a repairman. His calm and professional demeanor did much to minimize my stress.
I also like that you are local and have a connection to the community. It is always good to talk to a real person who can answer questions and resolve issues.
Thank you and your employees for your great work.
The guys doing the install were nice and helpful. They answered all my questions and helped me set up the ap.
Like it cheap and fast
Fast and friendly service
Quick response, and reliable service. Technician was diligent and determined to find the reason for the outage.
I like that I have the same technician (Kelly) for all my internet needs and that he shows up promptly and always gets the service back up and running in a timely manner.
They’re quick response.
Our problem was taken care of.
Jason was very helpful - as usual - always appreciate the good service I receive as a business account.
Responded quickly.
As we are switching our current Phones out, both Amanda Rohleder and Clinton Herl came out to visit with us about this. They were both very Professional, and we appreciated their time and expertise to assure us this would be the right way for us to go. Also Dave Pfeifer and Loren from Dodge City, both were very knowledgeable about what we need to do to go thru the switching process.
Promptness. I called on Monday afternoon and a guy was out that same day.
Very helpful, Great attitude.
Excellent explanations and speedy service.
The help desk. Quick response to problems.
Dillan was great! He very quickly resolved the issue and explained what he was doing so I know what to do if it happens again.
Thank you,
Andrea
Customer service this time was great.
Two young men came out in the pouring rain and fixed our internet service.
Very thankful.
your service desk in Russell outstanding personal
Blake arrived quickly to fix the issue. He was very nice and professional.
Very helpful and friendly staff. They truly care about your needs and wants and the safety of your business. Thank you Nex-Tech! Thanks Rusty!
Affordable high speed Internet for multiple electronic devices, and friendly customer service.
I appreciate the help desk. I’ve had to call
More then once since putting in the new fire stick system and they’ve always solved the problem. We had no internet the other night at 10:50. The young man stayed with me trying to solve the problem until 11:30; the problem was not solved that night as a tech had to come and replace a battery and something else, but the young man had tried his best!
Help desk people are knowledgeable, professional and patient.
The repairman who worked on equipment at my house knew the answer, and fixed it, even though he had to reach over thorny rose bushes.