Customer Testimonials
Super prompt service that is hardly ever needed!!!! Love the technicians!
Thank you for showing up on a Saturday morning to get our service back up
The technician on the phone was very pleasant and seemed very knowledgeable. He explained what he was doing to check and attempt to resolve the issue I was having with frequent loss of internet at my home. He then asked if I would agree to have a technician come to the house, explaining that it would be the following day due to it being after 5:00 PM when we were talking.
The local technician called the following day to set a time for service. He arrived exactly on time and quickly assessed the problem to be faulty wiring. He was also very polite and professional. He completed the repair quickly. The problem seems to be solved.
The only complaint I have about the service is the long wait time for my initial phone call to be answered. I placed the call before 4:30 PM. I held for over 1/2 hour for the technician to come on the line.
Serviceman was willing to work with us on the time to change the battery. He was very friendly and will to answer questions - those that he could.
I’ve been with NexTech for a long time. The “help desk” is the best of any company I’ve ever had to call! They know their stuff!!! This last time, Alex seemed to know right away what the problem was, when I explained what had happened. He wrote up an order for a service tech to come out and correct the issue. Eric showed up within an hour and sure enough, he knew exactly what to do! Took him all of 15-20 minutes and both my TV’s were up and running!
I really like all of the people working at NexTech!
It was prompt and thorough.
The Nex-Tech crew was very quick to respond to the issue.
I am always impressed with the patience the Help Desk is---always ready to figure out our problems.
This time, our internet being out caused a repair tech to come out. He was very prompt and did a great job.
Visiting on the phone about my outage problem was successful and saved the technician a trip to my home. Thanks!! First name removed Y. Last name removed
The tech was friendly
They were quick to get our problem fixed.
Prompt, friendly and knowledgeable
Always very nice and explained what was wrong.
I wish I could use your services all over the country where we have stores. You guys are great1 gk
When I called about an issue with our internet the technicians came promptly to repair the problem. Satisfied with the friendliness of the main one to arrive. Also for the courtesy of the Help desk agent.
The technician I have here in my area is so polite and helpful. Was very efficient.
Prompt and fixed our problem
Everyone is helpful, and response time for service calls is amazing!
Service was when they said the service would be there. He fixed the problem and questions i had were answered. Thanks
Because you’re local. If we need something they will help.
People on the phone are friendly (and actually real people). They also send people out to your house in a reasonable timeframe and they solve problems pretty quickly
Donnie did a great job determining that the power outage damaged the ONT and router. All good now!
as good as it gets from Speed,Ks.
installer was prompt and quick
Prompt and helpful
The techs were prompt in answering my call and then coming out to fix the problem.
Very helpful with the new service!!
The Help desk does all they can to solve any issues & refers us on if they can't. It's nice to have a local company.
Very friendly and fast service!
Was friendly and efficient