Customer Testimonials
The rep was able to easily walk my through my problem.
Prompt and helpful!
The local service techs are good. I appreciate the fact that you HAVE local people who can & do the job of installing & maintaining the equipment.
I'm not as excited about your customer service people and the hoops we have to jump through to GET the service tech here when I have a problem.....which hasn't been often.
I honestly think that you've gone overboard in ''verifying'' who your people are talking to. When I have a problem, the last thing I want or need to do is verify my birth date or my mothers maiden name or some other da** thing to get it fixed.
Thank you for the quick set up and good communication!
Service tech was knowledgeable and courteous, and quickly took care of the issue.
Service was quicker than I expected and the problem was solved with one visit.
You were prompt and helpful till problem fixed.
The technician are very helpful and considerate.
fast and professional
He was very polite and respectful and knew what he was doing. He fixed my problem in just a little bit.
I called help-desk about a WiFi outage. They were able to see on their screen that there was a problem with the service and after having me look for the "box" in my house and read the label on it, they immediately put in a work order for a tech to come make a repair.
I expected to be waiting around for at least a couple hours, maybe even to the next day so I was surprised and pleased when I got a call from the tech within 15 minutes, saying he was on the way over. Within 15 minutes he had replaced a burned out circuit board in my equipment and my WiFi was up and going again.
High point of my day, I was also dealing with a flooded basement, broken sump-pump and needing internet for some work related duties. It was great how promptly they got someone out to get service restored for me.
From beginning to end, Things were handled courtesly and well by efficient and friendly people.
They answered all my questions and helped me understand the new technology I was being introduced to. I appreciated the support I was given.
Promptness and friendliness,
Chris, the service agent in the field was very helpful. The technician who took my call was not as helpful. He told me I was there only one that was out, by this he gave me the impression that it was a problem on my end. Chris said there were many calls going to him and I should not hesitate to call if there is an issue.
Your service technician was very helpful knowledgeable and friendly. Very pleased with his assistance. Very professional
Liked the promptness & the problem was corrected!
I like the Help Desk... and the service and good tech people... Thank You,
Very friendly and efficient.
The technician that showed up at our business had a great attitude and was very knowledgeable about what he was doing and resolved our problem. Also when showed up very quickly after we made the call.
Prompt - Friendly - Accurate
Thank you for your prompt attention to our matter. We appreciate your service!
Personal attention and the attitude we won't quit until it's working.
Very responsive to returning calls and helpful.
The first contact women I spoke with was super helpful and so kind.