based on 2672 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service and communication was very good
The staff was pleasant and very professional
10/10
I came to have work done on frint brakes and cleaning of front light cases. The cases are all scratched from the inside, one not even properly cleaned and the car left dirty with soap stains drizzeled from the cleaning. I hane photos to show it. Not the quality work I was expecting. I hope that at least the brake job was done properly.
Sincerely,
EmmaCervone
Quickest jiffy lube oil change I’ve ever had!
Service is very good, there’s not a long wait
Rocco is always so helpful and professional. Greg was so informative about what I did and did not need
They were fast, honest, courteous,
Quick and professional.
Very Professional Team work loved it they even vacuumed my car Thank You x
AMAZING SERVICE!
Courtesy and
Too much upsetting and when I asked about coupons they suggested I call corporate. There were coupons on the website and they didn't tell me. May stop going to this location.
customer service and communication
i can come and get in and out fast with minimal waiting. Staff friendly.
Quick effective service
Good crew
No comments
Very professional
You guys quote 6 times high for any work and I don’t like this, you quoted me 800 for something which I got done for 250 only at a local workshop
Always professional and knowledgeable.
They were kind and friend, and they also offered coupons for future visits.
Although my receipt says my tires were F35 and R35, they were actually F28, F33, R28, and R32. My tires were rotated, but the pressure levels were not checked or topped off.
Also, my receipt says excessive oil leaks prior to service. Since I visit this location often, I did not review my invoice before leaving. This was not mentioned by my service advisor and seems like a major finding that should have been discussed with me.
Courteous and friendly staff. Expedient service.
I liked everything about my visit today … friendly … extremely efficient … just an overall delight to have my oil changed …
Quick service and no attempts to upsell
The rotatiion of my tires though it is not included with list of services offered, Ricci did it with very short time. He can be considered Jiffy Lube company man. Thank you.
EVERYTHING
how can you improve on perfection?
Fast and good service
I was disappointed to find that the radio station in my vehicle had been changed after my most recent visit to this location. I expect my vehicle to be returned to me exactly as I left it, and I was not pleased that this detail was overlooked.
The only reason I continue to return to this particular Jiffy Lube is because of Mr. Brian Parsons. He has always been professional, trustworthy, and a pleasure to work with. Because of the confidence I have in him, I have brought all of my vehicles here for service, recommended this location to my son, and even brought my wife’s vehicle as well.
However, if Mr. Parsons were ever to leave this location, I would no longer return. I value consistency and respect when it comes to my vehicle, and I hope this concern will be addressed moving forward.
Location: 301 2nd Street, Laurel, MD