based on 2719 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The workers were very kind and respectful.
The service tech greeted me as soon as pulled into the shop. Their were courteous and did the service to my vehicle in a timely manner
Manager brian
Friendly and helpful associates.
No need for appointment.
It was recommended that I had services that I didn't need. Previous service records indicated that some maintenance be updated, and so I was told how terrible, dirty, and sluggish my brake line, antifreeze line, and oil were. No one actually looked. I purchased my car 21 days prior to me coming in and my service records from the dealership indicates these items were taken care of for my pickup date. With Jiffy being reputable, I believed them and had the $500 worth of recommendations completed. I went back to the dealership furious and they presented me with the afore mentioned service record.
Fast and included use of a coupon
Service was great as always and Heather was so nice explaining me many things regarding future recommended maintenance for my car. Grest service, great team!
All service was fast and the people working were pleasant and knowledgeable
Very efficient and business like
I feel like $100 for a synthetic blend is just outrageous. I will not be back.
Nothing very informative with everything
Customer service was great ,they helped me understand everything that was going on .
Fast seevice
It was quick and everyone was very nice
I was disappointed to find that the radio station in my vehicle had been changed after my most recent visit to this location. I expect my vehicle to be returned to me exactly as I left it, and I was not pleased that this detail was overlooked.
The only reason I continue to return to this particular Jiffy Lube is because of Mr. Brian Parsons. He has always been professional, trustworthy, and a pleasure to work with. Because of the confidence I have in him, I have brought all of my vehicles here for service, recommended this location to my son, and even brought my wife’s vehicle as well.
However, if Mr. Parsons were ever to leave this location, I would no longer return. I value consistency and respect when it comes to my vehicle, and I hope this concern will be addressed moving forward.
Location: 301 2nd Street, Laurel, MD
Fast service and communication was very good
The staff was pleasant and very professional
10/10
I came to have work done on frint brakes and cleaning of front light cases. The cases are all scratched from the inside, one not even properly cleaned and the car left dirty with soap stains drizzeled from the cleaning. I hane photos to show it. Not the quality work I was expecting. I hope that at least the brake job was done properly.
Sincerely,
EmmaCervone
Quickest jiffy lube oil change I’ve ever had!
Service is very good, there’s not a long wait
Rocco is always so helpful and professional. Greg was so informative about what I did and did not need
They were fast, honest, courteous,
Quick and professional.
Very Professional Team work loved it they even vacuumed my car Thank You x
AMAZING SERVICE!
Courtesy and
Too much upsetting and when I asked about coupons they suggested I call corporate. There were coupons on the website and they didn't tell me. May stop going to this location.
customer service and communication
Customer service was wonderful