based on 4322 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Been using this location fir years. Professional service staff who explain things clearly and do complete work.
Always great, fast, no nonsense service! This Jiffy Lube is wonderful.
Service and people are always great
Fast service
The entire experience from the initial welcome to the work schedule being completed in a reasonable time
Customer service is the best.
Very friendly staff at every step. Prompt. Courteous.
Quick and the gentleman that reviewed the scope of work was very thorough and patient.
Professional, courteous
Just a little more expensive than I thought it would be.
My name is Name removed I received an Oil change at the Marlow Heights Location, but I believe that they didn’t give me a new filter. Can someone please email me or call at Phone number removed? I’m going to take my car to a shop to make sure.
I liked every activity during my visit. As I pulled on the lot, I was immediately directed to the entrance of a bay. Then I was greeted and asked what service I wanted. The Customer Service Adviser, Mack Parker, had my vehicle evaluated to determine any deficiencies. Mack explained I will need additional service in the future. I enjoy going to this particular Jiffy lube since there’s no hard sell.
The service was fast and the employees were friendly.
There was no wait. The service was fast and good. The price was reasonable.
Service was terrific, however, it had been a while since I had gone to Jiffy Lube. Cost of an oil change was $100, up from about $60 the last time I was there! I was very surprised to say the least.
Everyone is always nice! I like not having to wait long!
I appreciate the level of professionalism displayed by each employee today.
They were quick and pleasant
Very professional staff, explained in detail what needed to be done and what was priority. They weren’t just trying to have me pay the most which you don’t see often any more. This will be my go to place!
Fast
All the gentlemen were very kind and hospitable
Always a good experience, friendly staff and good service.
Excellent!
Fast and easy. Friendly
The politeness of the staff, with sincere smiles.
Everything - they listened - Niko listened to exactly what my needs were and complied with integrity and honesty.
Friendly, polite and professional service. Gave thorough assessment of service provided.
It was good but they didn't clean all my windows and forgot to put air in all 4 tires. All I see is my front windshield was clean but nothing all way around. I have been going to elkridge jiffy lube and they know I'm deaf and they know what I want. Just oil and oil filter changed. Do not touch cabinet and air filter. Do not touch my wipers.. they always do the air in tires. Vacuum carpets and clean windows. That's all. First name removed
As always fast, friendly, affordable
I requested in advance an estimate for the total cost of my oil change, but you ultimately charged me an additional 10% for shop fees and taxes. I would have appreciated your total honesty up front. Otherwise your service was fine.