based on 7101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very friendly staff--great service
Attentive service personnel
Intelligent discussion
Thoroughly professional and prompt service. Friendly staff.
Fast and simple polite
Had a sudden tire incident before going out of town. The staff there went above and beyond to find the specific tire for my car and get me back on the road in no time!
Quick. In & out.
Everyone was very helpful and professional. And thorough! I live in Anderson, Indiana and had my oil
changed at a Jiffy Lube in Noblesville a couple of months ago. That location just changed my oil and sent me on my way. The Johnstown location did a thorough inspection and found I had a flood light out as well as one of my license plate lights. They also noted my brakes were getting to the point where I’d need to have them serviced soon, and that I had a tiny oil leak. Which would explain why I’m always a quart low when I’m around the 3k mark. They also suggested a tire rotation and filled up my tires. I can’t tell you how much I appreciate all that information. I strongly rely on the people who do my oil changes to let me know what service issues I need to address, and it makes me feel a lot safer on the road to know my car is in good condition.
I like it, I was able to just drive right in, and was told what I needed. I had a nail in one of my tire and showed it to me, they didn't think that they couldn't take the nail out , so I took it back to where I purchased it, it was taken care of no problem. The other service I need was taken care of.i like the way they treated me. Very professional.
Extremely good service. Very friendly staff. Good price.
Efficient quality work as always
With pleasent interaction
Upon leaving my tire hazards lights come on. Instead of adding air to one of my tires. It was let out. My tires required 33 air pressure in all my tires. After I left, each one of my tires had a different amount of aid in the tires ranging from 35 to 26
No one is perfect. An accident happened where my Nissan Rogue had been damaged by the oil change. One of the associates came and was honest about the issue and their plan to fix it. Later the manager came, apologized, and shared the reason behind what happened. In both cases, they did not make excuses, but humbly shared the situation and the plan to fix it. I appreciated their commitment to me as the customer, and even though it took 2 hours, they did not show frustration.
While waiting, I noticed another customer lost their temper, and rather than being defensive, the manager remained calm and showed care for the customer. His efforts ended with the customer calming down and they were able to resolve the issue.
While no one is perfect, I was glad to see the work ethic and professionalism from this staff. I would and will come back and I will continue to recommend Jiffy Lube to others.
Ability to use multiple coupons, the speed of service, and customer service.
Excellent!!
Very helpful, honest, knowledgeable, and affordable. I greatly appreciate the service!
In and out quickly
The manager and staff were courteous, professional, timely and knowledgable. I will be bringing my vehicle to this location from now on and telling everyone I know to do the same thing. It was the perfect experience from beginning to end.
Friendly! And service was super quick
Outstanding
New oil sticker was not put on and oil life on car dash was not reset
Fast service good customer service
Everything
Everyone was so friendly and professional. I will be back!
I love the staff at this location! Normally, I don’t like to do car maintenance but this location is different because everyone is friendly and honest.
Reduction of equipments
Had my oil changed Wednesday morning, had to drive to 2 hospitals the same day. Today when I came home in my truck I could see a big oil spot under my Dodge under the side of my oil filter. In the morning I'm going to check my oil and drive it directly back to Jiffy Lube.
My wife and I are both upset not only about the car but also about the oil spot on our NEW concrete driveway.I drove over 90 miles yesterday
Ive been having my oil changed at the Oxon hill location for over 25 years
Quick
Friendly manner, very informative and every done in a timely manner
Quick and agent was helpful
Professionalism, efficiency & friendliness of all the employees!