based on 2950 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The worst customer service of all time. The lady at the front acting like the manager, super rude and doesn’t care about people. She always trying to overcharge and when she get caught she get mad. She doesn’t need to be there.
i WAS GREETED RIGHT AWAY AND TREATED VERY WELL AS USUAL BUT I SPECIFICALLY ASKED THAT MY WIPER FLUID BE FILLED AND IT WAS NOT DONE AGAIN FOR THE SECOND TIME. NO OTHER COMPLAINTS
The people that work there. Extremely friendly and knowledgeable. Will always keep getting my business.
Fast efficient service. 3 bays operating. The tech was good with info on my vehicle maintenance without being aggressive to sell me something.
Technician was quick and thorough. He quickly diagnosed a screw in my tire causing me a slow leak over several weeks. He plugged the hole for me and sent me on my way in record time. I appreciate what he did saving me the cost of a new tire and making it safe to drive.
This is the best Jiffy Lube. I only go to this location and I live in Annapolis. Great staff and quick
Fast service - friendly people and they know what they are doing.
Promised me it would take 30 min, I was there for an hour and a half. And honestly those prices deserve jail. I won’t be back
The staff was very friendly, made recommendations but wasn’t pushy
Fast, and good service.
Everything!
Fast service & friendly service. They took the time with each customers needs. Not pushy about extra services, if the needed it.
I had great experience.
Super fast and friendly, didn’t seem to be scammy
I went in to replace my in cabin air filter and the retention cable for the glovebox was broken.
The only people to touch that were the technicians at JL.
please follow-up.
Normally things are good but now this is permanently broken.
Person I talked to was rude and condescending. The maintenance options went by way too fast and without clear explanations. Likely won’t be back to this location and will choose a place more customer friendly.
The whole experience at this Jiffy Lube location in Laurel has been a great on. From the Manager Bryan all the way do the service tech, all were courteous and professional.
Orderly and efficient
Job well done as always.
Filled tire air pressure 10 psi past manufacturer recommendation
Timeliness
Staff is always friendly
Staff was very friendly and helpful!
Fast, friendly and efficient. Great staff at this location
Excellent customer service
Friendly
Speedy and professional service! My go-to place for basic car maintenance over the last 40 years. Good job! Happy time!
Quick and efficient service and team offered great advise on few items. Was in and out in less than 15 minutes
Fast, friendly,.efficient
The staff was friendly and efficient. My visit was quick and productive.