Customer Testimonials
On time delivery
Delivery driver was great and took the time to leave me a note indicating that he turned off the gas. Great to have someone thinking ahead.
I place the order online and it just happens from there! Pricing is competitive, they deliver in a few days, and it happens this way with every order!!
I was down to 20% I know they have readers on tanks but don’t like running down where it’s 48 gal left. But main thing is try to get thru when calling even had hard time to pay had to wait awhile. Besides that I have no complaints. I did wanted a 20lb container filled figure their here takes only seconds but I’ll exchange it. Even it’s not much but tank I left next to reg tanks not like going out of way. Overall past 3 years I really had no problems
Good service!
The service is good .But I have ran out of gas two times. One time because someone in the winchester office put my account on hold by accident. I always pay on time and before my dure date .the second time was last year and the same thing happened each time I had to call the main office 🏬 to have it fixed. The lady in the main office call winchester and fixed it she was very helpful and friendly .Quarles would give you a 50.00 credit if you run out of gas on the budget plan. But not superior you should change the Quarles name to superior because your not Quarles. I never ran out of gas with Quarles.
The tank is always filled when we need it! Thank you so much!
You have my propane tank set up with a alarm to tell you when to refill the tank and it seems to work well. I don't have to keep checking the tank. I don't like the many names you use to identify your services. Is the company Dixie, Quarles or Superior?
I have been a customer since 2003, on an auto-delivery service. Each year my estimated usage and budget is determined, credit card is chsrge a monthly amount and I don't have to worry about a big bill at delivery time or about having to ask for help turning all the pilots back on, which happened to me once when I first moved in.
prompt service
We don't have to be concerned that we will run out and we always know the price per gallon because we can lock in a price at the beginning of the season.
Ease of interaction/payment and ordering, reliable delivery
Excellent and professional service. Have been a customer over 35 years.
On time and great customer service
Customer service is patient and friendly. I’ve never had a problem with receiving my fuel.
Good service
you came sooner than promised. tech driver was very affable and polite.
Easy to deal with. Fast on service and very friendly!
Personal service. Not a call center with a money hungry pholicity.
I like the quality of the workmanship of the service department in reinstalling an old tank, and installing a new tank. Good job!
Demerits:
The phone tree insists on telling me FOUR times that the phone line is recorded for both inbound and outbound calls by the time I get to my local service unit. Once is enough, thank you. We should simply be given the local service unit phone number as new customers to save the trouble. I can handle a separate number for billing issues if I need to get to corporate.
Most phone trees suffer from using announcers with quiet, higher pitched voices and Superior is no different in this regard. Older people especially need lower pitched voices to have the best opportunity to understand what already may be a frustrating experience with a phone tree.
There was a safety block on filling the tanks, but Superior did not remove the block after the service technician installed the new tanks and did the standard safety tests. He told us that because there was a transmitting device on the new tank, that we would automatically be filled when the level dropped. It dropped to 3% before we realized no one was coming to fill the tank. I think the service department should be authorized to remove the block so service could resume as normal, and/or be informed on their work order that there is a safety block on filling so as to remind the customer of the block. The tanks should have been filled immediately after completing of the installation and safety checks.
Superior is a good company! Just a few rough edges which I hope I can help resolve.
Very prompt.
Efficiency to keep us in supply, helpful when we call
Nice guys when they showed up and apologized that we were empty that someone should had checked once every 4 months. Took 2 weeks to come and fill it
Good service
Very reliable and pleasant to deal with.
Reliable & consistent delivery.
Your technician was very helpful
Customer Service has been excellent.
Service was great! Easily ordered a refill, was given a delivery timeframe, and when I got home, tank was full. So fast and convenient. Would recommend this company to anyone who uses propane!!!
Friendly service