What our patients think of us!

The time I was there. In and out.

1. You are not connected to Baylor's computer system so my dr cannot see the xrays.
2. I was diagnosed with the flu but not given tamiflu.

WE were very pleased with BSW emergency center they are great.Super friendly very helpful Dr.Brockman and his RN was great.

The care was kind and worth recommendable to other patients.

Pleasant, helpful staff @ the check in desk. Great pre-op nurse. Kept me updated as I awaited surgery. Very impressed all the way around.

Friendly staff!

Good personal

Every one was so incredibly kind. I was feeling pretty miserable when I arrived for my colonoscopy, but Emily, my pre-op nurse’s sweet personality and professional care was exactly what the doctor ordered! Kevin found the perfect vein! My surgical nurses were so kind and professional! Dr. Rocky A., my anesthesiologist, had a great
sense of humor which I sincerely appreciated! Terrell was sweet and kind, thank you Terrell! Dr. Burleson always puts me at ease with his easy-going professionalism and calming attitude! I always know I am in good hands with Dr. B! Lastly, my thanks to Erin, my post-op nurse, who took great care of me…thanks for the graham crackers Erin!
You are all the epitome of caring, kind and awesome medical professionalism! I am blessed to have had each one of you caring for me! Thank you!!
Name removed

There are people ready to help you as soon as you walk in the door. Registration was easy and fast. The nurses for preop or attentive and listened. The nursing staff on the day of my surgery were friendly and kind. I had an outpatient surgery, and I felt well taken care of.

Check in-process was less than desirable. Everyone is very nice, but clearly, you are understaffed. The front desk was disorganized. My surgery time was changed without my notice and then changed back. I felt rushed once I was taken back to prep. Not the best feeling when you are already nervous.

The rooms could use an upgrade as well.

Supportive staff throughout the whole process, from check in to discharge

Fast & efficient.

Everybody at the hospital is very courteous and very professional

Attending to patient’s needs
Making me feel, my concerns are heard

Humanized communication and skilled doctors, everyone friendly .

Friendly team members, swift service, thorough exam, clear explanation of diagnosis, instructions for care and medication, excellent care all around!

Great service.

Nurses were very nice and attentive

Everyone was very attentive and nice. The hospital was very nice & clean.

I literally had the best staff attending to both my son and myself! It was a great experience, even with the confusion at discharge.

Un poco Mas de personal bilingue

Very clean and pleasant surroundings
Very professional and caring about the patients
It’s the best place for surgery 👍

The staff was very kind and compassionate from the administration to the nursing staff and surgical team. I felt very well cared for.

Excellent staff, prompt care.

Excellent Service thank you so much

Professional and fast service.

Quick response

I got to the clinic and was seen fairly quickly. My needs were taken care of and I was sent on my way. All in all I think I was there less than an hour. Staff was courteous and professional.

Best hospital I have ever been to. Best staff from doctors to nurses to housekeeping to room service. Everyone clearly cares deeply about their jobs and the patients.

Great dedication of staff to serve those in need