based on 9450 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well informed. And friendly
Everyone was polite and helpful, but
My check in nurse was amazing. She was very kind and made sure I didn't have pain with my IV. She was the perfect nurse and I couldn't have asked for any better. I'm very grateful!
Kelsie F, Glenn L, and Lauren G were excellent and gave great care while I was there. Thanks!
Great service
Excellent service by the front desk staff, nurses and doctors.
I will always recommend Baylor Emergency to family and friends.
Friendly, professional and current
Check in was easy. Staff was super friendly and knowledgeable. The environment was very welcoming. I felt cared for and was taken really good care of.
Everything was first class, organized and efficient.
Very convenient location, staff is very friendly and made things go very smoothly.
Fantastic nursing and auxiliary staff. Round the clock care, positivity and support. Especially appreciated lactation advice (needs to be available every day, though). Use of nursery 24/7. On call pediatrician was positive and efficient- Dr Kumar.
Large clean hospital room with amenities.
Excellent menu with many options.
Everyone is so friendly and knowledgeable
Polite
Fast friendly efficient and thorough.
When I'm in North Dallas and have a problem that's where I go!
Fully disclose that you are not affiliated with Baylor Scott and White hospitals on websites, media, etc.., Patients should not have investigate or be informed when trying to access services, especially when most vulnerable and preoccupied with heath concerns!
Misleading information and names on websites is very frightening and frustrating!
Baylor Frisco Urgent care staff are always so efficient and compassionate and knowledgeable when they have taken care of me. I am so very thankful for all you do! You all are superheroes !
Baylor Frisco is the best to have a baby. This is the 3rd baby we are having there. The things we missed this time were the nice swaddle, baby's foot print on the shirt and the baby bath tub. These were provided to us for the first 2 babies.
Everyone did a good job explaining what was going to happen.
Everyone was so incredibly kind and courteous to us, it made our stay absolutely amazing. I would absolutely recommend Baylor Scott and White Frisco to everyone!
Friend
Service was great on my visit. They answered all my questions from the start of my procedure to the end.
Going above and beyond in my opinion!
Nurses were great and made me feel comfortable. Very clean and just felt like I was in good hands.
Friendly and competent team provided superior services.
Every thing was very good
Our nurse was caring, positive and made me feel better with his love of nursing. All I met in the er were caring and informative.
Everyone was so nice and very professional. I appreciate the care I received.
Excellent care from all that took part in my procedure
The entire staff from checking in to pre-op to surgical, radiology and Recovery staff was very compassionate and friendly making me very comfortable in their care. All the doctors and nurses were very professional and caring.
Friendly, competent staff
I had a very pleasant experience. Everything is updated, and very nice and clean. Shout out to Christina in pre-op, Dan and Brandon in PACU phase 1, and Kristy in phase 2. And to the whole OR team! They kept my husband up to date and worked hard to control my pain immediately post-op.