based on 2371 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great people Fast service Would for sure refer anyone there Thanks First name removed R Last name removed
Customer service.
Staff is very efficient and always very nice. They make you feel comfortable
I was very pleased with the care I received from the professional staff at Baylor Medical Center during my visit on June 14, 2023. The wait time appeared to be quite long for the CT exam, but I felt calm, relaxed and well taken care of during the entire process. I wouldn’t hesitate to give this facility an A+ rating. I was very impressed with the communication between my specialty physician and emergency room doctor, actually it’s hands above from the care I have received from my PCP over the last few weeks. Thank you very much for taking very good care of me during this time.
At the moment I am waiting for a follow up call from Baylor to schedule an MRI, I hope this too can be scheduled in an efficient time frame. As of now, I have been scheduled for a surgical procedure within the next few days. Thank you for your attention to this matter.
Honestly the staff is the friendliest and most professional you could hope to interact with, is like talking with old friends. They answer all of the questions you have and keep you informed of every step trough the process. Being in a hospital is never fun but the people at Baylor Scott & White are the best in my opinion.
Very clean and staff friendly. Lobby was very cold. We had to wait 0ver an hour to be called back but no one bothered to tell us the doctor was running late on first case.
Appreciated the 50% off coupon for lunch.
I had a wonderful experience recently at Baylor Scott and White Hospital in Frisco! It was as good an experience as colonoscopies can be! The receptionists, technicians, nurses, anesthesiologists, and doctor, were all awesome! I highly recommend this hospital!
Everyone was so helpful answering our questions patiently. They were able to minimize the anxiety.. Thank you for being so thorough and kind.
Every single interaction I had was incredible. From the front desk, to the nurses, the techs and the doctors. Everyone was incredibly kind and helpful. If you’re lucky enough to get Devin as your nurse, just know you’re in the hands of one the most amazing nurses I’ve ever encountered. I would absolutely recommend this hospital to anyone considering a surgery.
Every RN was so responsive to my needs during my stay.
Had a great experience during a time of scary uncertainty. All staff was polite, friendly, and helpful. I was seen immediately. The nurses were great. Highly recommend!
Easy to check in and
Keep you informed
Everything was very professional and went smoothly with my surgery. Everyone was helpful and pleasant.
Very patient focused and responsive to a person.
The hospital facilities look clean, people are friendly. Nurses are helpful. Thank you for your services
Very friendly & courteous.
I loved the nurse, First name removed Lynn, and Dr.
Lee was very good.. I loved the happy environment! And everyone
was so nice.
The nurse was very nice and very informative. The doctor was distant only came in the room a couple minutes. The x-ray tech seemed a bit irritated and in a rush. The receptionist was really friendly!
Everything, the check in process was well run. All the staff was amazing, professional, kind and patience.
Prompt attention, professional atmosphere and care, clean facility.
Professional
Professional and compassionate.
Fast , efficient, friendly and professional
Great service!
The facility is great but the staff and the nurses are incredible, caring and kind!
Friendly and very knowledgeable! Prompt service!!
staff was helpful, informed, friendly
The hospital gave me somebody else's discharge papers. I just hope that my papers with my personal information was not given to someone else. When asked, the hospital asked me to shred the papers.
Also post op care was horrible, the first nurse kept pushing me to use the restroom and stood there forcing me to pee. The second nurse was really nice and allowed me the time to recover but I had a really bad experience here.
Everyone and everything went better than expected. We received friendly people and very speedy service.
Felt like I was in and out in no time!!
Excellent service. Undoubtedly they have the best doctors and nurses. Their food menu’s are like 5 star hotel. Excellent.
Everyone was courtesy and efficient. Facility was clean. Very pleasant experience