based on 4130 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time delivery of competent , friendly and courteous services.
Your staff was extremely, friendly and even funny. They laughed at all of my silly jokes and on a day when stress levels are that was extremely relaxing.
Best hospital in Texas,,,best staff and nurses
Friendly staff
Post op nurses could be better informed about the procedures. My post op nurse was not educated and asked me if I had pain. I said yes in my chest and shoulders (from the air the pre op nurse told me would be put in me for better visual during surgery). Post op nurse saiid “Well they didn’t do surgery on your shoulder that shouldn’t be hurting!” It was rude and insensitive.
Everything else went great and other staff was kind and respectful.
Wonderful people very attentive
It is a new and clean facility with lots of light and welcoming spaces. The check in department is easy to find and the personnel are helpful and extremely positive and personable! The waiting room is comfortable and modern! The restaurant is great food with unique and tasty food!
The wait times are not long. The staff is cheerful and helpful. They are efficient, knowledgeable and answer all your questions completely!
The doctors and nurses are excellent and again explain the procedures and what you can expect in pain, recovering and healing time! The rooms are spacious, single, clean and light! The nurses are exceptional and efficient.
This my favorite and preferred hospital in Dallas!!!
Everyone is very professional, on time, and friendly. I received excellent service.
The entire process ran smoothly. Appreciate how your staff guided us through the day.
The waiting time was reasonable and the staff were great!
The professionalism and friendliness of the staff. Everyone from check-in to check-out were very knowledgeable about their duties and keeping the patient and others informed as to what's going to happen, what happened, how things went, and follow-up actions to be taken.
Best L&D and NICU nursing staff!!!
Nurse care is amazing in labor and delivery
The patience of the staff.
Hire more help !
Staff was very friendly and helpful! Everyone took their time and explain things very well to us!
Wonderful facility!
Easy admission… clean and good customer service
The check-in was very organized and the waiting area was very nice. All of the nurses that I dealt with were wonderful. They all went above and beyond my expectations. They all made me feel like a true patient and not just another count for the day. I very much appreciated their care and compassion. And Dr. Hansen and Dr. Berry were both fantastic! I would definitely recommend Baylor Frisco to anyone.
Friendly people.
All of it
Loved my pre-op nurse Emily she made my experience great!!!
Nice and friendly service. Always concerned about my comfort.
Efficient and friendly
Staff very attentive, good attitudes accross the board.
The staff was excellent and took great care of me.
Was not too pleased with doctor.
Everything
My overall experience at the ER and interfacing Baylor staff was a easy and professional but a thorough visit on June 19th 2023. I appreciate the kindness and help from everyone we spoke with. Thank you again.
Name removed
I was visiting from out of town and everyone here was very helpful. I was in and out in no time.