Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8361 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Exceptional nursing staff
Compassionate and understanding

Report a concern   July 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick response
Nice helpful staff
Neatness

Report a concern   July 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very professional and concerned. Quick and efficient help.

Report a concern   July 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional. Excellent service & staff was great.

Report a concern   July 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff were friendly. I felt comfortable throughout my procedure.

Report a concern   July 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Personal are great. Wait time is very minimal. Knowledge of healthcare workers superb

Report a concern   July 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the moment I arrived to when I left the facility people were friendly, professional and so organized. I felt like I was in great hands and had high degree of confidence in my treatment. Was a great experience.

Report a concern   July 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly from admissions to recovery!!! Nice to see these days!

Report a concern   July 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick, efficient & informative.

Report a concern   July 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was so friendly and made me feel comfortable

Report a concern   July 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

So friendly

Report a concern   July 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick service and friendly, caring professionals.

Report a concern   July 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

all the staff were professional, efficient and very empathic. Thank you.

Report a concern   July 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was amazing and there hospitality is awesome

Report a concern   July 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick, friendly and kind. Also readiness to answer questions.

Report a concern   July 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Service was quick. Everyone was pleasant and very professional

Report a concern   July 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

You have an amazing staff of nurses. I felt very comfortable and welcomed. Thank you sooo much for your services.

Report a concern   July 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent professional compassionate care throughout my entire stay. Highly recommend.

Report a concern   July 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is great. They are professional; from check in to RN

Report a concern   July 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff are very caring and warm.

Special shout out to Catherine a nurse in post ops.

Report a concern   July 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice, comfortable facility. Not as cold and “sterile” as the larger hospitals. The staff is very friendly and efficient. I have had 3 procedures performed there and have had excellent care each time.

Report a concern   July 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very clean facility and friendly staff

Report a concern   July 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is so kind and attentive. I’ve had several procedures here and have always had a good experience.

Report a concern   July 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From every moment I was well taken care of. The front desk all the nurses pre and post op and recovery. Billing even was nice and fast

Report a concern   July 1, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was very friendly, an informative. Where able to answer all of my questions. The check in was easy as was the check out process.

Report a concern   June 30, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Dr Holt was put on this earth to deliver babies. I could not ask for a better OB.

My concers come from the contradicting information that I would get from nurse to nurse. Such as

1) my nurse told my that cracked bleeding nipples are a sign of a feeding baby, the lactation nurse disagreed.

2) My day nurse took away the ice packs after 36 hours post partum, but the night nurse insisted that I used them.

3) The day nurse said I couldn't skip a pain medication dose, and pressured me into taking it. (I think the drug was called narco?) The night nurse wanted me to listen to my body and take it only if I felt I needed it.

The above are just 3 contradictions of many. It left my husband and I confused and frustrated at times. A unified steam of information would have improved the stay and help us first time parents fell confident in the information that we were receiving.

Report a concern   June 30, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Fast, efficient and convenient

Report a concern   June 30, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everybody was so attentive to my every need, so nice and efficient. Everyone was very busy and you could tell it was a team effort. Even being so busy, I never felt rushed. I felt Like everyone had time for me, spent time listening to me and answering all my questions. I love Dr Knoll, she spent quality time with me and I know She's the best surgeon I could Ever have. The anesthesiologist was very thorough and patient. Everybody was fabulous and I was So happy with everything!!!

Report a concern   June 30, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff

Report a concern   June 30, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every ding


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