Customer Testimonials
Excellent knowlege & service!
Live people handling the service
Very knowledgeable. Excellent service
Prompt, friendly.
Awesome service, my goto location for any bike items/questions
Great personal service coupled with knowledge and enthusiasm.
Best bike mechanics around. Great product selection and customer service.
Everyone is very helpful and knowledgeable, and are always keen to getting you outfitted to have the best possible rides. I love you guys.
Mike and Justin were very helpful in securing Christmas gifts for my daughter and wife.
Great service, informative and quick.
Ordered over the phone with Justin and the experience was great! He quickly gave me a bike option that would work perfectly for the gift we intended to buy. Gave him our info to make the deposit and my brother in law was able to pick it up with his truck a few days later. The whole process was totally seamless and their website is super thorough. Thank you for the excellent service! I will definitely be back to purchase a bike for myself when I’m ready.
Very professional and friendly service.
On top of fixing the problem, they shared valuable information about bike maintenance.
The service is always personal and amazing. Everyone on the team is great!
Got my bike bike, and rides like a dream!
I was looking for a product that was very hard to find this season. I reached out to the staff at Evolution Cycles over their website and they responded almost immediately and were able to help me find what I was looking for. The friendly and helpful service extended to the in-store experience. Justin was very knowledgeable and courteous throughout the sales process.
I would definitely recommend this store.
You guys listen and provide great service!
Staff is always friendly and knowledgeable. They go out of their way to make getting repairs done quick and easy.
Very friendly and helpful staff. Good vibe for being a first time customer.
Fast service . Fixed the defect on my bike that was the fault of manufacturer and didn’t charge me .as I have not tested it , I hope that when I ride my bike in the spring I will not have the same problem . Overall I am happy with the service
Justin was super helpful and speedy !
The salesperson was very helpful and very informative.
Personal service who know my style of riding and what I need
it was well made but expensive.
Shopping online for pickup at one of your stores was easy. You had the bicycle bell that our granddaughter wanted at a very competitive price and since we are trying to shop local and from Canadian retailers we purchased from you. We picked up the bell at our local store in Richmond Hill, ON. My wife and I needs to have our bicycles refurbished, and I will be looking for parts and Evolution Cycles will be the first place that I shop.
Your customer service was professional. Your staff is very knowledgeable of the products you carry.
Good service
Friendly customer service!
Very professional
Knowledgeable staff - can answer any question
Consistent - the answers to questions and the suggestions are consistent across the staff
Value - the staff shares pricing in a way that helps the customer understand how the price ranks with the quality of the product to better understand value.
Responsive - available via phone for small questions and great followup on inquiries
Customer service
Staff is very friendly helpful and the product line is good and of very high quality
Your staff is top notch! Spoke with Ricky and First name removed and they're amazing! I wish I had purchased my bicycles with you guys. In the relatively small transaction I had they were so attentive to my needs.
Thank you very much! You guys are a golden standard to what customer service should be.