Customer Testimonials
Your installer was great. Respectful, and just did a great job. he explained everything. took time to be sure we felt secure with the lift.
You made system available for installation a day short of a week and it was installed extremely well by the installer. I have had no problems using it. Hopefully both the Lift's operation and the solution of any problems that might come up are taken care of. Thank you.
Edward Carome
It looks and works great.
Your representative, David St. John, was very polite and thorough in his explanation of the features of your stairlifts. He hosted us at your showroom in Beachwood and demonstrated the various models and options available. After we decided to purchase your products, the installer, DelMario Watts, did an excellent job in installing both stairlifts in our house. He made sure that my wife understood how to operate the stairlifts and made sure she tried them out and was satisfied with the installation. Overall, we were very happy with our purchase and we use the stairlifts every day!
Elevator is working just fine. Service personnel are very cordial and seem to enjoy what they do.
To date, those who have been sent out know the equipment and are able to answer any specific questions. Being prompt for their scheduled arrival times has been extremely beneficial.
Thanks
Whenever there is a problem Arrowlift responds as soon as possible - always in a reasonable amount of time. Service techs seem knowledgeable and friendly
Fast, clean installation. Works well.
Easy to get in touch with. Good customer service/ contact. Fast response.
The technician who installed the the unit was excellent. Very helpful in explaining operation of stair lift once installed. A 3 point safety belt was installed and he agreed that it was difficult to satisfactorily operate. He recommended the 5 point safety belt for my immobile wife. He called it in for ordering and Arrow Lift will install upon its arrival at no extra charge. Arrow Lift staff at the office were excellent to work with. It's apparent the company is well versed in customer service.
Well built product. Performs well. Integrates well with existing building.
Seamless transaction from purchase to install. Appreciated how nice everyone was! Del Watts was exceptional- worked hard, knowledgeable & thorough.
Good stair lift and good service
Friendly. Responsive. Installation very neat!
Great service.
1. They work.
2. Everyone knows what they are doing.
Every aspect of my new stairlift has met my every expectation. I would also like to complement the two men who did my installation, in particular the technician who was here the entire time: Professional, courteous, expeditious and patiently informative.
Salesman and installer where very professional
Installer was professional and courteous. The salesman was knowledgeable not pushy
Polite, knowledgeable and fast to respond.
Services were timely and I was told if I needed service before the given date to call and they would make it happen. Since I am not pysically dependent on the stair chair,at this time I could wait. We have not had any trouble with the chair and the only thing wrong was the battery and the work was done politely and timely.
It was the best thing we bought . The stairlift is a great asset to our home and would recommend it . The stairs are no problem now and like living in a ranch home . Thank you David and everyone at the company . Fast service and nice people
Great product, great service, and nice people.
The Stannah stair lift is very good quality. Arrow salesperson Dave was very professional, knowledgeable, prompt and not pushy at all. They delivered everything they promised on time. The installer DelMario was very thorough, professional and good at what he does. He took the time after a long day installing the lift to demo it and show us how to use it as well as answering all our questions.
It has been about 10 days and the lift is working fine. Great experience with Arrow Lift.
Appears to be quality equipment. When there is a problem a technician is usually here in 24 hours or less.
Friendly people, timely service, and routine check ups on the equipment.
Work well and meet our needs
I am deeply appreciative that you respond quickly when we have problems with the stair lifts as we have a 105 year old father living with us. Thank you.
It has expand my mothers excess ability, which she would otherwise be stuck in the house. Now we go for drives, wheel chair b.v walks and etc.. What a difference in her attitude and life it has made. ❤
You listened to my particular needs and offered a chair that met them. You're maintenance agreements are not prohibitive in price like Acorn's are.
Prompt service, with attention to details. Service is cordial, clear, respectful.