Customer Testimonials
Very satisfied.
The technician did a great job, efficient . He was friendly and patient explaining how the Arrow lift works. The Arrow lift is helpful for my husband .
I would recommend Arrow lift to all my friends and family
The elevator works good and only a couple minor things happened and were taken care of no problem. The service guy has been very polite and good and checks out all our questions that we might have.
Professional installation . Product was demonstrated to ensure we knew how to use the stair lift . Would definitely recommend !
The repairman was excellent and very professional and kind as we are senior citizens. Response time is excellent.
The people who dealt with me were all very helpful and I felt they really wanted to assist me with my husband's mobility problems, not just sell me a product.
Great sales and customer service and installation team!
Reliable equipment
Competent technicians
Good products coupled with responsive, courteous, and effective employees.
Accessibility of our representative and subsequent service.
Everything was handled professionally, courteously and with a sense of urgency even though it was not an emergency situation.
We have 2 lifts in use that have been very reliable. The preventive maintenance agreement has also been very effective.
Thank you, it was much appreciated, especially during the holiday period.
The service was excellent. Beginning with Daniel who answered my original call. David St. John was so patient and thorough with his explanations during all meetings. And, DelMario was super! He was very expert with the installation and so patient and professional with the demonstration and lesson on how to use the stairlift.
Very happy with the service and the product.
I like your sales staff. I like the professionalism of your installers and your service staff. Throughout the purchase and installation process I felt the level of communication and planning assistance with the project were excellent. I have worked 43 years in the service business so I am
no stranger to what consumers want and expect. The only place I have felt that you may be able to improve your services is during the presentation of the service / maintenance contracts I did have a situation that arose out of my lack of understanding of the plan I purchased. When the plan was presented the choices seemed clear to me at first. One plan offered 2 annual check ups which included the trip charge and offered 20% discount on any future parts & labor when needed. The second choice was a more all inclusive plan that in addition to the checkups and adjustments also included all parts and labor. I opted for the first plan as it was explained to me that the check ups included adjustments and lubrication if needed. Recently the technician was here for my second check up/adjust call. I mentioned to him that the latch on the first floor door ( at the top ) was still catching when the door was being opened on that floor only. This issue had been addressed before during the warranty but still persisted. The technician said that he would look at it and if it was minor ( not requiring parts ) he would do what he could. When the service was done I was billed $84.00 for adjusting the door latch. I paid for the adjustment but felt that it is very confusing when Adjust and lubricate were presented as being contract covered with the check ups and then I was billed for this. There were no parts required and based on the time the technician was here it did not appear he exceeded the 1 1/2 to 2 hrs I was told he would be here. I would say that maybe this area would be worth taking a few extra minutes to clarify what kind of checking and adjusting is part of the check up. Thanks again for the great product and service. Respectfully Mike Johnson
Quick installation
Ease of use
The product works and the service is great
Timely and professional services.
The entire process from initial encounter to sales discussion and eventual installation was transparent and professional.
Great attitude by everyone at Arrowlift, great service & prompt too!
The stair lift is wonderful. Has made life easier for my husband and less stress on me. I would recommend Arrow Lift. They are great to work with from the time we called them to completed installation.
Service and price
The instilation went very smoothly. And the lift sold itself. We are very happy!
It is easy to use, quiet and well built. Since my art work and my music studio are in the lower level, it is an excellent aid for me to keep working.
Prompt reply, thorough and respectful answers to all our concerns, installation efficiently conducted, training on equipment very helpful, technician worked in a proficient manner and accomplished the installation in an amazing time. He was very kind and understanding of our problems with our basement stairs. He took time to answer all of our questions. It was an easy and satisfying business dealing. Our new stairlift is a welcome addition as it makes our home safer and more acessable.
Our experience with Arrow Lift has been very positive. Good customer relations and good services.
The Stannah stairlift has performed flawlessly through the 2 years we have owned it. It has quite literally been a life saver for my spouse. We appreciate the thorough yearly checkup that you provide.
Everything works like it is supposed to. It is a pleasure to use.
To date we have experienced few to no problems.
Service personal have been on time when scheduled and courteous.
Quick response to my inquiry. Process smooth. Installer excellent explaining patiently and thooughly about how to use,
Very professional.
Professional, knowledgeable, courteous technician.
Very good company, they come within five days from calling them.
Thank you for all your help!