Customer Testimonials
Appreciate the personal service
Always friendly and helpful. Great product knowledge.
Love my Trek bike and love that your staff aren’t “bike snobs”. Helpful, courteous and knowledgeable—truly great customer service. Keep it up! I’ve already referred several folks to you!
Helpful staff, good products, easy staff to work with on a not straightforward purchase due to logistics.
I love Trek bikes first of all. Ur staff is great. I always feel welcome when I come in. Except when Bill is there . Lol
Knowledgeable staff great products
Great product, excellent team
Did an awesome job tuning up my '81 Landau at a super reasonable price. Now my bike rides so easy that I almost thought trek put electric assist on it!
Very friendly and helpful!
Customer service was excellent!! The staff was very knowledgable and fixed my issues while I waited.
the sales person was very patient and answered all of our questions
The staff are very personable and professional. They are also very good at making certain that customers are buying what they need rather than allowing customers to make purchases that are fuelled by the store's eye candied high end bikes. Ultimately I trust what they tell me.
Service
It is all top quality and the selection is decent - not just Trek and Bontrager
Transparent, honest, friendly, attentive
These guys are the best. Not the cheapest option in town, but you get what you pay for. Great communication, won't do work that isn't actually needed, and will work with you to make your bike work the way it should.
I just wish their wait times weren't so long. I'll still get in line though!
Great products. Amazing service. Best mechanics. Hands down the most friendly, knowledgeable staff
Coffee.
Very good customer service and knowledgable, helpful staff
Great service
Great Team and Caring Staff.
Friendly and knowledgeable employees
Makes you feel welcome
I own a trek bike and love it!
I would highly recommend them as a quality bike shop!
Jane
Amazing products and services. Can't say enough about the friendly and knowledgeable staff at Trek Bikes Victoria.
Always feel welcome here, knowledgeable staff and great products.
You guys have been great to me! Thank you for getting me back on the Madone as quickly as you have.
Also, I acknowledge that the bike should not be ridden with the seat post as it is. I understand that it nulls the warranty as well. As it stands I've got to keep my spending pretty tight, but hope to pick up a replacement sometime in the coming months!
Cheers
Excellent products friendly knowledgeable service
Customer service is exceptional. Friendly, helpful, knowledgeable staff. Always a joy to shop at Trek.
Great staff
It’s always nice to catch up with the staff I know back from Ryders Cycles. Everyone is knowledgeable and their product selection to top notch!
Excellent service as usual.