Customer Testimonials
Helpful staff and great selection of products
I love the friendly service. They also are very knowledgeable and never feel like they are trying to oversell you on product or service.
Very helpful setting up and testing my new trainer
Honestly it’s 80% service and 20% products. I value the service and support especially from Alan, Tom, Mark and Scott.
Troy was very helpful and friendly
The staff is very knowledgable and offer a full line of products to suite your specific needs.
I dropped by this week to take advantage of the Customer Appreciation Sale. All staff are incredibly friendly and owner Bill took the time to thank me for my business this year. It's nice to know that the guys in the shop really know their customers.
Thanks Trek Store Victoria!
Everyone and everything
The employees have always been helpful and the reason I go to that shop
Bill always there
To say hi. Oh yea, the staff are great and know their stuff
Great crew, great products & services always my go to place for all things cycling in Victoria.
Staff were friendly and helpful.
very helpful info about E bikes ( I was just there to pick up my serviced road bike. Helped me rule out looking into some cheaper bikes I'd heard about. Always helpful and well informed staff
Very knowledgeable staff who take time to ensure that you get the product that suits your needs, have the knowledge you need to use it properly, and follow up to ensure full satisfaction. Service bay seems to be always available to make a quick repair or adjustment while you are in the store. Probably the best selection of the best manufactured cycling products (Trek, Cervelo, Bontrager, etc.) in Victoria, in a store with a very cheerful atmosphere.
The service and help
The only improvement might be ensuring that when purchasing a new bike that time is spent with the customer explaining the features/changes. Not everyone is a bicycle mechanical guru. Having said that; 9/10!
GREAT MECHANICS
GOOD STOCK
Customer service is outstanding. Helpful and knowledgeable. Trek rocks!
Super knowledgeable and friendly, helpful staff. Feel confident in the equipment they recommend and the servicing they provide. Love the Trek team!
Always helpful and friendly
Great staff, great store, great customer experience.
Service is great, staff always friendly. Great products and great prices. Highly recommend this bike shop.
Top of the line products for all aspects of riding and superior service from all employees
Sales staff! Knowledgeable, polite and friendly
Its all about Mitch. Mitch is the best.... Just kidding. Bill, Scott and Troy are all great guys.
Friendly, knowledgeable staff!!
Bill and his crew are great to deal with.
I thought the staff was extremely knowlegable, helpful and professional. I never felt nervous or uncomfortable asking questions or as an older woman dealing with young males.
i always feel heard and staff take time to answer my questions.
Great service and very informed staff