Customer Testimonials
Staff are friendly and welcoming, they know my name (Wow) and they are very professional. thanks for great service
I’ve been a customer of Trek Bikes since 2006 and have since purchased 2 Trek Hybrids and 1 Trek road bike. Service has been outstanding, staff very accommodating and friendly and just a fun place to drop in when our cycling. Trek Bikes has also been a long time supporter of the Tour de Rock in providing bikes, equipment, servicing and training. Bill Fry and his staff are to be commended for their outstanding service to this community.
The Guys and gals in the store are always so approachable and happy to accommodate last minute requests, questions re: products…
The energy in the store has always brought me back there….
A fabulous group of “Bike Ambassadors” for our city!
Great products
Great staff
Great service
Absolutely recommend Trek Bikes on Catherines
Thanks so much for the awesome top notch service! Special appreciation to Scotty for his assistance on my new winter bike Trek Ultegra Domane. I also appreciated the extra mile service allowing me to get a ride in while my new bike was being assembled! First class! Highly recommend!
Had the bike I wanted. Service was great, test rode the bike, made a few adjustments to the seat to get it just right and I was off. Bike rides great, but will need some conti 5000's to be perfect.
Latte really hit the spot while I was waiting as well.
Excellent service - friendly, efficient and knowledgeable about their products.
I like that the staff know their stuff, are patient and professional, understand that this is about you and how well a bike functions for you, and are always available to help.
I have found the service to be of high quality, friendly and the advise spot on. I will continue to use your services in the future.
Thank you
Paul.
The staff is so handsome and helpful
Best bike shop in Victoria. Staff are super knowledgeable and have built a community for bikers.
Service is first class and all the staff make an effort to built a relationship with you as a biker, customer and ultimately as a friend. I can't wait for Bike Camp again.
Knowledge of the product
Excellent, very knowledgeable staff. Very customer focused and supportive.
Trek product line represents quality and longevity.
Dave
Really good friendly knowledgeable professional staff and owners. They look after their customers and are very helpful. And Trek makes great bikes!!
Called on Friday, and amazingly they had the drivetrain parts I needed in stock. I was warned that they would be closing early in the afternoon (day before NYE). A little while later before heading over, I called back to ask if the shop would still be open in 30 minutes. The dude who was on the phone said absolutely. So I walked down. 20 minutes later, I arrive, and the shop is closed. That was pretty annoying. I was still able to buy the parts the next day, but to walk all the way down there just to discover the shop is closed when I was told it would be open...
Prompt service
first-rate staff willing to go the extra km to help.
The folk at the store have always been great. They have great product knowledge and understand what fits your needs. Product range is excellent and the store always has a welcoming vibe.
lots of products!! got some new glasses yesterday, happy with them
Personable, knowledgeable and helpful staff.
Great service with attention to detail and a friendly attitude.
Quality, integrity and honesty
I took my Trek Verve 2 electric bike in for service on the controller and was immediately impressed with the positive attitude of the staff to deal with my problem, the speed of the repair and the general friendliness of the store environment. I bought my bike from the St. Catherine St store in Victoria and have been extremely happy from day one. The product is excellent, the staff really know what they are doing and they are enthusiastic and very helpful.
I would recommend this store to anyone looking for purchasing a bike and/or bike maintenance.
Regards
Brent Alley
I like the quality of the products. Trek and Bontrager are well known and regarded as good products.
Service: I appreciate the personal service because I’ve gotten to know many of the staff and they know me. I expect good service and they provide it.
I really appreciate the effort Mitch put into resolving the stock mistake on the web site, and getting me a Dual Sport 4 after all. With the pandemic supply shortages, it really showed the staff cares about their customers. I've found my bike shop.
They always do a perfect job fixing my bike. Usually a quick turn around. I like the friendly service and employees. I like the professionalism of all the staff and the pleasant atmosphere. I also like the friendly dog in the store and the products they sell.
Thank you.
Excellent, but especially the staff and service.
I went for a helmet on Saturday. Greatly appreciate Cam and Scott’s time. They have excellent stock during Covid. I’ve always recommend them as the only shop I go to in Victoria
Prompt friendly service
Friendly knowledgeable service and advice.