Customer Testimonials
Good selection of quality brands like ASSOS, especially for women. Great, friendly service where I feel like Norm from the old Cheers t.v. series because the staff recognize me, know my name, and always say hi and provide personalized service.
The service is great, especially when I have to schedule it around a ferry schedule to the Gulf Islands where I live. Very helpful and friendly staff.
Excellent service
Friendly knowledgeable staff!
Best bike shop in town!
so far ive only purchased one product. A Bontrager Ridetime comp.
Friendly service, always feel welcome in the shop, my questions get answered, and bike feels great after every tuneup. I've become a big fan.
Staff are very knowledgeable and helpful.
Quality products, great knowledge and very personable staff.
Always have first class service with the trek gang . cheers
Excellent customer service!! All staff so kind and helpful.
Great service, friendly knowledgeable staff and a huge variety of products.
Best bike store in Victoria! Best staff & best products
Excellent service and knowledge
Efficient. Friendly
Great store, great selection, great staff, great coffee!
Fantastic service!
The assistant was very knowledgeable, helpful and friendly
Always a great service and advice.
Wonderful service. So kind and professional.
Very nice service
I greatly appreciated holding my reserved bike until ready to purchase. And took the time to fit bike perfectly.
Tom was great and I would have given a 10 - but the fellow who greeted us yesterday, prior to Tom, was dismissive and didn't seem to be prepared or knowledgeable to answer my questions.
Leading class products with first rate service, this is a great combined team!
Great selection and great customer service!
Great customer service, strong skills and approach in the shop and respectful of all riders.
Terrific service. I frequent the Harbour St. store because it's closest, but often buy road-related gear from Catherine. Both outlets are first-rate.
Quality products at fair prices
Experienced knowledgeable sales force that will take time to understand your needs before making recommendations
Wizard service techs
You are competent and reliable. Less important, but still very nice, your store has a friendly welcoming atmosphere. I wish you would all continue to wear masks though.
There is no better bike shop in Victoria! And I have tried many. Super safe. A great database - continuity of care. Great explanations in plain English of what was done and why - to a healthy senior citizen who continues to enjoy biking thanks to Trek.