Customer Testimonials
Quality products and service
I came in for an emergency service and they were able to help me out.
Scott is awesome to deal with. Very helpful.
extremely knowable staff.
The service was outstanding, I looked at the bike in the morning, no pressure from the sale man to buy it and in the afternoon and my husband and I bought 2 instead, I will definitely recommend Trek on Catherine.
Cheers
Thank you to the Trek service team for their flexibility in meeting the schedules of those of us who have a ferry to catch home to the Gulf Islands. Love my Trek bike too.
Very knowledgeable staff willing to take the time needed for me to understand an area of riding that was new to me.
Knowledgeable and capable staff
Mechanics take time to talk to me and make sure everything that we talk about is addressed.
Excellent experience, knowledge, and advice. All reasonably priced.
Friendly and knowledgeable
Knowledgeable and efficient
Couldn’t ask for a better bike shop. Great selection, really helpful staff, and good pricing on products. Would easily recommended checking them out.
Love you guys! Service is always above and beyond! I take all my bikes here!
The service and staff have always been great for all my bike needs
The incredible patience, friendliness and staff expertise. The accessories and trek bicycles are top quality, wear and perform much longer than all the major brands.
As a grey-haired, slightly pudgy, female cyclist, I never feel ignored or patronized at Trek, unlike many other bike stores in the city or at larger outdoor stores such as MEC. The staff are responsive, inclusive and patient.
My husband and I have purchased 3 bikes and a smart trainer over the past 18-24 months and absolutely love them. IT's been a significant investment on our part. We feel that we have received good value for our purchases with fair prices and selections that have suited our exact needs. B
In the past we've both been able to take advantage of various classes in the upstairs 'room', another perk that endears us to the shop. I was also able to take advantage of the outdoor spin classes offered by SaskiaSays in the parking lot, again a very fun perk for me. Historically I have also been able to participate in bike repair '101' classes that put Trek at the first on my list when I finally was able to purchase my newer and more expensive bikes.
Purchased a new e-bike. The staff. friendly, knowledgeable, sound advice. The staff went over and above. One of the staff learned we were looking for a bike carrier for our SUV. He called around to businesses on our behalf to find one for us. Great experience. Greg and Cindy
Trek products have a very good reputation and the retail stores have knowledgeable workers that provide enough information to customers to make the proper decision to satisfy their biking needs.
Great owners, great staff. Competent, well run business.
Good communication, above and beyond service, product knowledge is amazing.
Amazing help to get my bike repaired. The coordinating with Rob's Composite's made it effortless for me.
First and foremost it is the level of service provided by all of the employees at the Trek Bike Store. The staff are knowledgeable, freindly and jovial. The store has a very pleasant vibe.
Friendly, knowledgeable staff - had excellent service.
Very responsive and knowledgeable staff!
Matt was terrific in making the needed adjustments to my bike.
I like Trek Bikes and like a good bike store.
j.:)
Excellent Service! Took my bike in for a tune up during a busy period and was given a 3 day turn around promise and picked my bike up later the same day.
too much to say . Scott and Bill are and have consistently been awesome as has their staff. they never undervalue me and always do their best to make my experience a good one
Yesterday, I had a bike fitting with Matt. I was very excited, yet a bit nervous about getting the fitting on my 1st road bike. Matt very clearly has all the qualities of a professional bike fitter. He listens, shares stories about riding/family which quickly put me at ease. Matt competently and efficiently proceeded through all the bike fitting steps explaining clearly each step. He responded to all requests, some not related to the fitting process such as mounting dual water bottle cages behind the seat and purchasing accessories such as riding gloves, spare tube, etc. Trek will be my go-to store from now on.
Cam and Scott are great excellent service