Customer Testimonials
Service is always great and friendly. Have everything i need for all my mountain bike adventures.
Thank you for taking my concerns of my 'beloved' TT bike seriously.
Aaron, Troy & the entire team 10/10 🙌🏼
Exceptional service and exceptional people with unparalleled knowledge of bikes.
Great selection. Quality products. Fast and thorough service
Never have to wait for service and always willing to answer questions no matter how simple.
always friendly expert service
Friendly helpful and knowledgeable along with quick and comprehensive service.
Great staff, non judgmental, always helpful. An exemplary model for customer service. My go to bike shop!
Very knowledgeable and efficient
Great staff, really helpful when I was buying my bike. I love the bike. Great work when I brought my bike in for the warranty service. Friendly, knowledgeable and very helpful!
Excellent service and products
Best Bike Shop in BC. Great team with a "Jump to the Pump" attitude. Always ready to serve it's customers. I travel from the mainland to get service on my three bikes.
Prompt and professional service.
I appreciate the knowledgeable staff!!!!
The store has competitive prices and the service is impeccable! I have had my bikes serviced there for 10 years and I have always been happy. I highly recommend Trek Bikes Catherine Street for every one of my cycling needs.
First name removed
The fact you currently have a decent inventory, that you have wonderful and knowledgeable staff who are very accommodating and helpful and it’s fun just being there.
Good service, knowledgable staff, consistent products.
Scott was very helpful and found me the parts I needed even tough eight other local stores were stumped.
Knowledge service and good selection
Great staff and service in a very competitive environment
Very friendly & helpful.
Staff are always quick to help and skilled in addressing issues with my bike.
The fact that you stocked what I needed. Shimano parts.
Fantastic service, friendly knowledgeable staff, and the best mechanics on the island. Oh, and did I mention the bikes? Trek bikes are amazing!
When I bring my bike in for a tuneup, you ask questions and you listen carefully to what I say and then follow through with improving it based on what I said as well as thoroughly assessing it and doing whatever else needs doing.
I selected Trek Bikes Catherine Street for my cycling requirements because:
1. They took the time to understand my cycling requirements prior to suggesting a particular bike.
2. They were open to changing stock components to create a custom cycling solution for me.
3. They educated me on the latest trends and products and made thoughtful recommendations.
4. They prevented me from purchasing unnecessary upgrades and items.
5. They provided a complete quotation with competitive pricing.
6. They provided a 6-month price guarantee due to a lengthy supply chain related delivery time.
7. They sourced and organized an extensive list of; options, spares and tools that saved me a tremendous amount of time.
8. They assembled my bike with all the changes and components, ready to go at no additional charge.
9. They fitted my bike at no additional charge.
10. They suggested that I return for a subsequent fitting and check-up after 10 rides at no additional charge.
you guys are rad!
Good selection and wuslity. Friendly knowledgeable and helpful.staff.
GREAT SELECTION AND HELPFUL SERVICE