Customer Testimonials
Always have had excellent, helpful and friendly service over the 5 + years I have dealt with Trek Victoria
excellent and friendly service
Personal attention to hear me regarding my needs for riding and choosing the appropriate bike and accessories; very good offerings of bike types and makes/models in-store; and outstanding service that is focused on the customer!
Thanks Trek Victoria for your great repair service - so helpful when I have to get back to Sidney for my ferry home!
Friendly knowledgable staff, good service, reasonable prices, great location...
Great service and knowledgeable staff
Nice bikes! Good customer service 👍
Fabulous staff and great products !!!!!
All Trek and Bontrager stuff is great stuff.
The service provided by your team is top of the line. Keep up the great work guys!!
good variety of products. Every time we have been in, the staff are knowledge.
I arranged for a service for my e-bike. The work was completed in a very timely manner (same day!) at a reasonable price and a clear explanation of the work completed.
Thank you
The Trek staff are friendly, efficient, and the quality of the products they handle is excellent.
I greatly appreciated the very prompt service of my gravel bike. It was a simple wheel trueing that was required, they did it in 10 minutes while I browsed. That is the third time this level of service was provided. Very pleased and my go to shop for service and parts.
Great product, great service!
Your service and mechanical work is consistently top notch....Thanks Trek. Andrew and Jasper
Great people providing great service!
Consistency, good value for price on entry level bikes. Davy is really nice, patient and helpful.
Usual excellent service and advice.
Friendly, prompt, proactive service even though I see that you guys are booked solid for weeks. Thanks!
Great service, lots of knowledge, looking forward to when I have a little bit of cash so I can go back!!
Personalized, good attitude
All of my cycling needs are met at the Trek Store in Victoria. Bike repair, accessories, clothing... I will buy my next new bike there when the time comes. I also feel very welcome! It's where everybody knows your name :). The staff is amazing!
Carole R.
Scott, who greeted me, took the time to listen to my needs and suggested two bikes for a test ride. He then installed an adjustable stem that made the bike a very comfortable fit for me. On that day I was planning on visiting a few bike shops to narrow down my choices before purchasing but I found what I was looking for and the customer service exceeded my expectations.
Friendly and helpful staff. Excellent selection of gear and availability.
They could not have done more. Mitch was able to switch out parts and install new rims so that I could take the bike home within a few hours of purchasing it. I have been back since and we have a list of small items to tweak, no problems.
Went back 4 days later and bought my wife the same bike, got the same service.
They run a good operation.
reliable service and great staff!
Trek has very knowledgeable and accommodating staff and they consistently provide prompt, friendly and efficient service.
Over the last ten years I’ve purchased four TREK bikes from Trek Bikes Catherine Street. Their staff have on each occasion have been very helpful and supportive to ensure that I could safely and effectively operate my new purchase. The Trek product line ie: bikes and support gear is outstanding.
I would strongly recommend Trek Bikes Catherine Street to any potential client. Their staff and employees deserve high marks for their professionalism, support, to ensure that their customers are serviced with the best advice and support.
First name removed
Great same day help for values customers
Bill took the time to walk me through pros and cons of different models. Delivery time was as promised. Assembly time was a bit longer than expected, but reasonable. They also made some last minute adjustments to the bike after I went for a test ride.
Very prompt speedy service. Excellent result. Bike is running great again.