Customer Testimonials
Staff are exceptionally helpful and courteous.
Love Trek! The team is always happy to help me out and are very knowledgeable for any of my road, gravel and TT bike questions. It's always my go to store for anything bikes!
The guy with the creepy rat tail was super helpful
Troy was very helpful
Friendly staff, easy going atmosphere. Bicycle service that is guaranteed to last, given my experience.
Excellent service !!!
Service is always great. They get me in right away if I really need it.
Service and knowledge were outstanding
Great staff - friendly and knowledgeable.
The staff are second to none at this bike shop even if you come in the door 5 min before closing they are always eager to help you.
Great guys, superior bike knowledge, great shop, and good selection
A caring staff that is most helpful friendly service.
I am 74 years, riding bikes for about 69 years, and the friendliness and help of this shop is number 1 and - get this- I am presently not riding a TREK bike, AND use this shop on Catherine Street for any and all repairs, accessories, or bike chat and education.
The staff and quality of your products
Great service, super friendly staff, always accommodating, nice selection of in stock items. Mechanics are top notch.
My bike works great. The people and service they provide in the Victoria store are a pleasure, an asset to the Trek brand.
Super friendly bike shop who is always willing to help with any problems you may have.
Very friendly and knowledgeable staff!
Knowledgeable friendly staff. Good selection of products.
Very responsive and very quick in replacing the part. The assistance they provided with information about Shimano parts was also very helpful.
On our trip from Alaska to Patagonia, we appreciated the service
Marc Morrison was the best salesman.
Funny and professional
Great bikes, great service, great people.
They’re good and dependable
Great service
Scott was great - helpful, relaxed and knowledgeable. Made the purchase fun too!
Great friendly shop. They are very accommodating and my bike always comes back riding like new!
Excellent service!
EVERY time I go in for help they are kind, helpful and speedy. I am new to biking and they don't make me feel silly when I ask silly questions. They are wonderful!
Top quality bikes and accessories. Very knowledgeable, friendly staff.
wonderful quality products