Customer Testimonials

Fantastic customer service. I had to order a bike and it arrived on time which during Covid-19 is not always the case. Whenever I contacted the store either via email or phone the responses were helpful and friendly including when I wanted to change the colour of the bike I had ordered :-)
Great service when I picked the bike up ensuring it was setup to my needs.

Leeanne at Trek Kingston helped me out tremendously. COVID has made bicycles pretty hard to come by unless you wait for months. She helped me find a bike that worked and would be available in a couple of weeks.
At the store Sue helped with fitting the bike. Adding accessories and an awesome helmet.
My bike is fantastic. Dual Sport 3 in Factory Orange. Took it out yesterday for its maiden voyage. I was actually laughing when riding it because it was so easy to pedal and ride.

Quick service. Great communicAtion.

Friendly customer experience

Friendly, helpful and very reasonable rates

Very friendly staff, good service!

Leanne was incredible! She went way above and beyond expectations to help us out. We will definitely be return customers.
Thank you!

I appreciated the friendliness and helpfulness of staff. Getting back on a bike after so many years is a little intimidating. I was out at ease immediately.

Very kind service that went above and beyond.

Service was great,very upbeat and professional

Way better customers service than other local bike shops with quicker turnaround service.

dependable service that I would recommend to friends.thank you.

They were very patient and knowledgeable to assist me with finding a bike and educating me on road bikes. The appointment system makes it much more enjoyable and less rushed to make your final decision

I was very pleased with the sales person, Beth. She was most helpful, friendly and knowledgeable. I also liked how much of your staff are women. Years ago when I cycled, the staff at Cyclepath were all men and I felt they talked down to a woman.
I am also please with the bike I bought. I took it out for a ride the next day and was thrilled at how it handled and also am pleased with the warrantee and the 30 day free tune up. I will highly recommend your store and thank you Beth.
Name removed

Great People to deal with plus reliable products

Excellent service and friendly staff

Always great service. Quick and extra care is taken to keep everyone safe right now.

Bikes are like new again. Clean and shifting and braking all like they should. Thank you very much! Great job!

I called your store and spoke to a salesperson about the trunk bicycle rack I wanted to buy and within less than 10 minutes the sale was completed. She was friendly, knowledgeable and efficient. My daughter was able to pick up the bike rack the same day and it was there waiting for her. Thanks so much for your care and attention.

Excellent service. Friendly staff. Great workmanship. I recommend Trek to everyone!

Great service, very knowledgable.
I have my bike store.

Good to keep it with friends. Staff knows their stuff too. Overall a quite pleasant experience and loving the new bike :)

Reliable products, reliable service

Very thorough, experienced , kind and generous

Amazing customer service

Professional, knowledgeable service.

Polite staff adequate product and efficient timing

Easy to get fit in for appointment, reasonable prices...you guys rock!

Helpful and clear in a difficult time.

A very small job- blown tire tube replacement- was done in a day, as promised.

Thanks.

Thanks very much to Leanne and team for getting us a bike!
You've done a great job to respond to the COVID restrictions, made the pick up very easy and safe.
Will continue to spread the word about your great shop!