Customer Testimonials

Excellent customer service. Haven’t cycled for awhile and they had patience with my questions and gave me advice for my biking level and expertise. I’ll be back 100%

You’re all so friendly and helpful. I haven’t ridden my bike in years but a friend wants to try it so I leant her mine. Brought it in to get serviced and everyone is so nice and helpful.
No one ever tries to upsell services I didn’t need to inexperienced cyclists.
Prices are fair and it’s nice knowing that my bike is in good shape and ready for her to ride.

I also appreciate all the owners had done to help out the paramedic ride in the past. Both as Ted’s and Trek. Your constant support during those years meant more than you know.

I will always recommend Trek as the best bike shop in Kingston who actually care about their clients and community.

Professional, polite, knowledgeable, friendly and you don’t “upsell”. Good price and great service.

Consistently excellent service. Super product. Friendly and caring staff. Overall, an outstanding business and the only place I shop for cycling products and service.

Great mechanics.
Clean store.
Knowledgeable staff.

Excellent service and advice. Always given options to purchase. The products are good quality.

Such a pleasure to shop and have my bikes serviced by Trek Kingston. A great knowledgeable team.

Staff was extremely helpful in finding the right bike for me.
No pushy salesperson, just very helpful.
All staff were most helpful.
My new bike was set up and ready to go in short order.

Attention to detail, offered great suggestions, trusted service, kind and friendly staff.

Very thorough and professional Same day repair (I’m out of town) Reasonably priced

Superior service!

Friendly and expert service you can have confidence in. Value for money, especially during winter special!

Friendly, knowledgeable and attentive customer service. Great 'sale' price for product that I was looking for. Very well done.

The staff is always friendly, and the service is consistently reliable and competent.

Friendly Staff
Great Service

Awesome service always. Friendly. Competent. Honest and ethical. I’ve been loyal to the owners of this store for decades for these reasons.

Staff are very friendly and helpful.

Friendly knowledgeable staff always a pleasure

Good service - retail and repair personnel.

Great staff, and nice clean store.

Great, friendly service! Kingston is fortunate!

Knowledge of bikes
Friendly staff
Competitive prices.

EVERYTHING!!!

I've yet to make a large purchase. But for the parts and accessories Trek store Kingston has been very helpful and listened to me explain what I need. Trek is straight forward sales and service

Thanks

First name removed

The team really takes care of their customers. They take the time to answer questions patiently and their service is excellent

Straight talk from friendly, knowledgeable staff.

Dual Sport 2 bike purchased 2022. In three full seasons so far (2023, 2024, 2025 ) have ridden it approx. 270 days and 6,750 Km. Is perfect for my needs and is great to ride. it hasn't required excessive maintenance but what has been done has been first class service from the Trek Kingston team (quality of work, timeliness and ease in doing business with. Ditto on most of the foregoing with my wife who purchased her Dual Sport 2 in 2022.

Friendly, knowledgeable and helpful

The owner has excellent customer service skills.

Very friendly, efficient, and knowledgeable staff.