Customer Testimonials

Staff was beyond courteous and remarkably knowledgeable. Did some research prior to going to the store, they answered my lingering questions in seconds and I was out the door in minutes with a great new bike for less money than I had anticipated spending. Great experience.

Great service! Good selection.

Very friendly, knowledgeable, and helpful staff. Thank you for excellent customer service. Highly recommend.

Incredibly knowledgeable, very courteous, very friendly. Thank you!

very helpful

Very friendly knowledgeable staff!

Great customer service

Friendly knowledgeable staff. Quality product. Would definitely return.

Customer Service is top notch.

Your staff is knowledgeable and friendly that’s what brings me back.

Courteous and helpful staff.

Everybody was friendly and helpful and the entire purchase went smoothly during a pandemic. I never felt pressured to “buy more”. Great experience and would definitely buy from FolsomBike again.

The customer service was excellent and the salesman was easy to speak with.

Before I purchased my new Trek Domane bike, I did some reconnaissance by visiting all of the authorized Trek dealers in the greater Sacramento area, to be sure I chose the best local bike shop for me. Folsom Bike was hands down the best!

There are 3 things that set Folsom Bike apart from the rest:
1.) Their shop is larger than most and has a wide selection of bikes, accessories, tools, and cycling clothing to choose from.
2.) The atmosphere and vibe is fun, engaging, and makes you want to linger and stop by often just to see what’s new.
3.) But most importantly, the Sales and Service staff at Folsom Bike are among the most professional, low-pressure, and friendly folks to work with – whether you need advice on buying a new bike, need to understand how to maintain and improve your existing bike or riding style, or just want to hang out and chat.

I’m just a casual cyclist and not a “peloton rider”, but working with the crew at Folsom Bike I felt like I received the personal attention I wanted. Their staff took the time to help me ensure I was buying the right bike for my riding style, answered all my questions (even ones I didn't know I had), and helped me understand why each option, each part, and each accessory met my own needs the best. Their Folsom Auburn Rd location even has a cute café inside and you can grab a coffee and a snack and relax a bit. Insider tip: Ask for Travis – his enthusiasm for cycling is truly contagious and fun!

I'm almost ashamed to admit to my friends and family how much I spent on my new bike - it's just a bicycle after all. But, I have absolutely NO buyer's remorse and and extremely happy with my purchase from Folsom Bike. I got the right bike for me, and I got it from the right bike shop. Thanks gang! :-)

Courteous and professional. Offering quality products in a range of price points.

I traveled from Lincoln, and my neighborhood bike shop, because your shop, along with The Grind, has a good feeling, employees are very professional, it's clean, and everyone wears masks. Thank you!

They were up front and kept me informed about repairs and timeline

Very professional informative pleasant
A very comfortable place to deal with
No pressure sales
They actually have Trek 🚲 bikes in stock and a coffee shop with great coffee ☕️ and pastries
We enjoyed trying the bikes out in the parking lot. Bought a Verve 2. Great ride. Beautiful color
Thanks K.K
The Lagomarsino’s

Very friendly and listened to my concerns about timeliness

Thank you Travis, very professional and polite

Very informed staff...it was a pleasure buying my bike at your store.

Great communication, and they make everything right.

Great service by Drew!

Great service and products. Clean store, friendly associates: )

Customer service was very good and employees were very polite.

extremely helpful people in both sales and service.

I drove from Reno to Folsum because you had the bike in stock and the Reno Giant dealers were unable to help me. Your staff made the on the phone and pickup experience very good. I will recommend your store to friends and family.

Thank you for a good experience.

man you got the best looking and nicest staff there I really wish I worked there

Friendly staff. Repair department doesn’t make me feel like an idiot when I ask questions!

I stopped in the store right before the closing time, and with their help I could purchase the shoes I needed. They were very helpful and friendly.