Customer Testimonials
I was very impressed how much better my ride was after you tuned up my bike. Thanks!
Friendly and very knowledgeable.
Cheerful knowledgeable service. Thank you.
The front tire issue was professionally solved and repaired. A great experience.
Good service. My new water bottle holder installed perfectly!
Customer service was outstanding, the team was patient, helpful and endlessly pleasant during a crazy busy time in the store, and post sale follow up was even better. Terriifc!!!
Always good service
Quality products and friendly service
Customer Service -
Heath evaluated what my bike needed after sitting around for a year -
Made recommendations.
Later found another part that needed to be replaced.
He took a video of the problem for me to see.
Totally customer focused.
Timely phone call when ready -
Total explanation of work done
Couldn't be more pleased -
Will do an annual tune-up and all repair needs with TREK Fort Myers
Will recommend to friends and neighbors.
Immediate service at a fair price
Kristin was quite helpful. I asked her about grips. She explained how to remove the old ones and replace with the new. The grips she recommended fit perfectly.
Tire flat program
Everyone at the store was incredible. They all went out of their way to make our experience fantastic.
Always great customer service when I go there.
Friendly helpful mechanics and the free shipping when you pick up your order at the store.
Bike tune-ups are quick by experienced staff. Honest approach without “upselling”.
Great and fast service
Excellent customer service. I came in there with just a silly old flat tire on the rear and my repairs were taken care of immediately. Thank you so much.
They Always take great care of me at this shop , Jeremy
Has been a very helpful to all my bike issues.
Service and sales associates are great. Especially Jimbo! Superior service. I have been a Trek customer for many years back from Waterloo, WI.
Excellent customer service.
I brought my mountain bike in for new tires. Michael gave me some options and said he would find the best solution. He called me back 2 hours later and I picked up my bike with great looking new tires. This was my first visit but I will definitely be back with any other bike issues
The associates are kind and helpful. This hike the is best bike I have owned and it has enhanced my life since its purchase. I appreciated the tune up to keep it running as great as it has been for the last 9 years.
Quick turnaround and very polite.
Quick, knowledgeable, responsive service.
After sale service continues to be outstanding. Logan and Mike are exceptional technicians who anre easy to work with and just really nice guys.
Great job helping me pick out a helmet!
Very professional, quick service
The service was excellent and they went beyond in service and being most informative on my bike.
Your staff was very courteous and my bike left looking like new!