Customer Testimonials
Professional and Courteous.
We had no idea what we were looking for in a bike and were considering electric bikes. We were honestly a bit sticker-shocked at the prices and unsure about the difference in quality compared to what we saw online at places like Walmart and Amazon.
Tony at Trek was amazing. He took the time to explain the differences between the bikes and helped us decide what would truly fit our needs. The quality and warranty that Trek offers are hands down better than anything else we looked at or read about.
We are so proud to be new owners of Trek electric bikes and can’t thank Tony enough for all his help and expertise!
— Denise Poppen
Very friendly, very efficient. Repaired my flat tire while I waited.
Your product and service is excellent
I brought my Trek bicycle in to be refurbished, as it needed inner tubes new cables, and a good scrubbing, The Trek technicians did all those things and more. At first, I was told I might have needed a break item but when further inspection did not. I was serviced by Anthony who did a splendid job. I felt like I walked out of the store with a new bike.
The people at my store. They are all awesome.
The staff was great, very easy to work with and helpful.
Quick and reliable staff. Quick turn around to get my bike tuned up.
Knowledgeable and very helpful
Good quality reasonable prices. Knowledgeable staff
Service was great!! and reconmendation the best Cuban Sandwich was "spot on." LOL
Very helpful
Knowledgeable and hellpful
Great service, and a very professional staff!
Reliable, great quality, friendly service staff, very knowledgeable
Very prompt and well done
Jimmy gave us excellent customer service. It was a pleasure.
After a mixup in failing to call me for several days for notification to pickup, I received a follow up call from the store manager, Mike. He was very professional, explained what happened and apologized for the issue.
Based on that level of customer service and consideration, I have changed my review score to a 9. This is the highest score I will ever give a company as a 10 indicates perfection and that is impossible in my estimation.
I would use Trek again and highly recommend them.
John your head repair man is the best
I needed two new tires for my bicycle and they installed a basket and did everything within two hours after I made the phone call. Needless to say I’m very satisfied!
Excellent experience with TREK Estero! John in service did an outstanding job on the annual maintenance of our e-bikes and communicating when completed. Kathy was wonderful with delivery of our e-bikes, accommodating our schedule since we are not full-time residents in the area.
Good communication. Great workmanship
Tlny and staff are always helpful.
Good solid bikes but not overly “flashy”
staff knowledgeable and polite
Expert advice.
everyone was very helpful
I am a member of your No Flats Club. I have had to take my bike in twice for flat tires. On both occasions, a tech replaced the tube and I was in and out in under 10 minutes.
We really liked working with Anthony as he is so knowledgeable on everything related to bikes.
The service is spot on. And the rental bikes are top notch.