Customer Testimonials
I believe his name is Ralph. He helped me and was super!!
Good place to get trek bike fixed
Great customer service.
The representative that waited on me taught me about the second hand Trek bike I had recently purchased as he serviced it. He also taught us about the different types of bike pumps. He was knowledgeable and had a somewhat comical personality that made our visit enjoyable. We intend to come back to the store because of the service he provided.
I bought an inexpensive helmet because it was recommended for the placement of a mirror. I offered to pay for the placement of the mirror, Mike spent a half an hour working mechanically to attach the mirror. The store refused to accept payment. Mike was the employee who took care of me. He and the complete staff are friendly and always helpful. Name removed
Knowledgeable, helpful, polite
Very Fast and efficient
great service, Sales people very knowledgeable.
We bought our Trek e bikes there and we've had them serviced there as well. We always find the staff to be knowledgeable, courteous and fun! We have always been able to get parts and repairs completed successfully.
Fast service, gets the job done efficiently and affordably.
Well designed and well made. Great service and knowledgeable store staff. Have always owned Trek and decades of great use.
Great service.
Got my bike back when they said it would be ready.
Anthony is very knowledgeable and professional
Staff was professional and nice. They were knowledgeable in regards to the product purchased. Would definitely recommend.
Staff was friendly and helpful. Work was done in the projected time.
Tony on the sales team is great to work with. He is knowledgeable and friendly.
John the head mechanic did a great job on my service. He is also customer friendly and know his stuff.
Outstanding Service and Highly Skilled Bike Techs. Also, I love my Bicycle!!!
🎶QUEEN, BICYCLE 🎶
Awesome customer service
Staff was very friendly and personable. Recommend specific mountain bike parks highly recommend
John in the service shop was honest about our bike repairs - did fantastic work and delivered great customer service. Riding my bike with a huge confident smile - highly recommend
Excellent service.
Dominic and Missy were extremely helpful and knowledgeable assessing the repairs on our bike to help us determine if it made sense to move forward with the needed repairs.
Elvia was great, she listened to my needs and price point.
Store hours and location are convenient for me, and I needed a new bike pronto when my old Schwinn quit. When I walked in on March 2nd, Jeremy was running a store errand, so it was just Ronnie and me. Although Ronnie does the bike service and repair work, he was so gracious in helping me try out a new bike. He even made some minor tweaks to the seat and handlebars, and allowed me to test ride it in the parking lot. I loved it and decided to buy it. Asked if he could get it road-ready for me and he did. When Jeremy returned, he added a water bottle holder to the bike after we looked at several options, placed it in my trunk and helped me secure it with my bungee cords. The Trek Townie is lightweight (aluminum) so I was able to get it out of my trunk at home and start to enjoy it immediately.
WHAT A GREAT EXPERIENCE!!! Ronnie could easily have lost my business because I woluldn't have waited for Jeremy to return -- so even though Ronnie is not a sales guy, he stepped up to the job for me. In closing the transaction, Jeremy was very reassuring about helping me with future services such as flat tire repair. I am so grateful for their help and I feel like they will be there to help me going forward. FIVE STARS FOR TREK POMPANO BEACH, FOR RONNIE, AND FOR JEREMY!
Great advice. Friendly service!
Repaired flat while I waited
As always, great job
Friendly and efficient!
Quality products and great customer service.