Customer Testimonials
I've always had great service and products from Trek
Friendly service.
Excellent customer service. Very knowledgeable employees
Everything. The bike is great and the service was great as well
If you are displeased with a service for any reason Ryan will resolve the matter to your satisfaction. My service concern was completely resolved.
great staff great service
The employees were informant and courteous and professional. Drop off a wheel for spoke repair and true the wheel. Got the wheel back 2 hours later that was great. Thanks for the great courteous and professional performance.
very clean and super helpful
Port Charlotte personnel are honest and polite, unlike Punta Gorda personnel!
The workers always fix my bike in a timely manner
Very expeditious knowledgeable service. Got my flat tire changed quickly and for a very fair price.
And Sal gave me some insite about tire pressure and how it effects the tire and keeping it from becoming flat.
Sal runs a real good shop.
I was very pleased with the customer service that i received.
Brian, who was working with me, was professional, friendly, helpful, and very accommodating.
Providing service in this manner is what makes the customer experience pleasant and builds a customer base.
My service crew member was very informative and took time to make sure I had a good fit on bike. Took out tire warranty as per his recommendation
Service excellent!
Friendly and efficient
Great product and service. Every time we enter, the staff is so helpful with product info and service. Highly recommend
These guys are professional, extremely knowledgeable and love biking! We recently purchased an Electra Cruiser 1 Step-Thru which is basic model by Trek, and they did not try to talk us into anything more expensive. Same thing with accessories - we purchased what we felt we needed with their suggestions. Just an easy atmosphere. We looked at Walmart first (best choice was $200 and the kickstand did not hold the bike up), then another local bike shop (no models with coaster brakes - they were sold out), and paid $400 for my bike and it is perfect for what we bought it for and rides like a dream! The whole experience was excellent, and I trust they will assist with great customer service if ever needed. Thank-you!
This is my second Trek bike and the service provided by the Coconut Point store was second to none. Great team assisted me with my choice and setting up my bike. Highly recommend.
Most technically advanced and easy to use. Service is very responsive.
Great selection of bikes and the entire staff was so knowledgeable and helpful as well.
Great customer service
All good.
Great helpful service and very friendly and knowledgeable about products.
Friendly and helpful staff!
Reliable Product, I am at entry level bikes so not very technical.
Never had an issue with the bike, service team is friendly and knowledgeable, super easy to work with.
I like the Trek formula, shops are simple, efficient, works for me.
It was my first time in the shop and it had great inventory, was very clean and Donna was quick to greet me and help me with my purchase. A very welcoming environment!
Good customer service at reasonable price
Very happy dealing with Tony. Not so happy dealing with John.
Trek of south Naples is the best in town. I've been going there for years and it's always been super!
Your associate helped me put the bike back onto the carrier.
Going the extra mile, as my Dad used to say.