Customer Testimonials
The service is very friendly!
The best customer service anyone could ask for and anywhere I have been! Jim was absolutely amazing and others have been great!!
Extremely friendly and service oriented. Very helpful in selecting several bikes for the family - road bike through casual cruisers - and were dedicated to ensuring the bikes were set up appropriately making several adjustments as needed to brakes and derailers. Highly recommend!
Professional…. Kind…. Knowledgeable…. Thorough!!
I came into the store with a sliced tubeless tire, the shop was very busy and fit me in. John the mechanic took care of replacing the tire. Texted me when it was done so I could pick up my bike.
Great service and very friendly representatives
I highly recommend this shop.
Yay!
good individual service
From the order to the confirmation of the pick-up date, everything went very perfectly.
The bikes were assembled in the store and ready for pick-up
Friendly, efficient customer service!
service provide efficiently with communication updates
Fantastic customer service, great quality work. will definitely be recommending to family and friends
Knowledge and professionalism of the staff
Rafael goes all out to help his customers. My bike runs like brand new again after a tuneup at the shop.
Variety selection, and customer service
Joseph and his staff surpassed my expectations. They replaced both of my tires in less than 90 minutes and sent me a text that my bike was ready to pick up. The new tires were nicer than my old ones and were less expensive than he estimated the previous day. I was so pleased that I bought a new padded saddle, that he installed for free in a few minutes. Then I bought a new helmet, and he even discounted the sales tag on it. I rode my bike as soon as I returned home and couldn't believe how much smoother it felt. I've already told several of my riding group about the Trek Bike store that Joseph manages. I'll be telling the rest of the group later this week. Thank you, Joseph, and staff! Steve
Quick and helpful staff.
We really enjoy our Mt Bikes and the service plan we use w Trek on Dani Street in Fort Myers is like getting brand new bikes back each year. The skills and care that the team does on the cleaning and tune up are priceless.
Thanks for taking such good care on our machines, so we can enjoy getting out and enjoying the great outdoors.
Excellent Customer Service in the store
Nice people.
helpful knowledgeable staff
Great service and products
Great display of product selection. Was able to see and try out the bicycle I was actually looking for, whereas other stores did not display them. Keith helped us who seemed very knowledgeable and Terrell who I think was the manager there was extremely helpful. I live in Aventura and could have bought the bike less than 1/2 a mile away but the fact that you guys were opened on Sunday and were a great assistance we made our purchase there. Thanks for the help.
Tony is awesome. Very knowledgeable about products and biking in general. Very clean store and great service department. My wife and I have used them for years.
Great customer service, I took my daughter's bike for a tire repair, and while I wait they recommended to test drive an electric bike, now I want one! lol
Thank you for being friendly, and welcome your customers with a smile. Love it!
Fast, friendly service.
Knowledgeable and helpful staff, reasonable price for parts and labor
I have been going to Trek in Naples for over a decade for repairs and reconditioning.
My last visit was for a flat fix. I have "flat insurance" which I've used many times over the years. On this visit, to my surprise, the very kind and skilled technician rapidly repaired my flat while I watched and waited for it.
I'm very pleased with my "vintage" Trek bike and the service I receive at the shop.
The staff was extremely helpful with their assessment of the needs for each of our two bikes that have been hanging up and out of use for several years and had them both tuned up and ready to go in short fashion.
Communications from staff included confirmation of work to be done, summary of work that was done and when the bikes were ready to pick up.
Thank you! Will definitely recommend the shop to others!
Fast Service and your honesty
Great service... happy with the work, will be back